Puffy....the Whole package!!! Undecided ...but customer service very helpful! Contacted them twice, very prompt in reply and resolution! So far very pleased with company and my Puffy! Thought I loved the mattress THEN the pillows and sheets arrived!!! Why did I wait so long to purchase?!?!?!

Not comfy long term and bows, disappointing. We have the puffy queen size mattress for 2, going on 3 years and I can’t stand it.. I’m a side sleeper and this mattress hurts my hips and lower back so much, I’m constantly having to adjust my position and it bows in the center so I just roll right into my husband every night and have to wake up and move myself back to my side. Wish we picked a different brand..

Immediately we got to Puffy Immediately we got to Puffy, Rushen jumped into action. He asked us for our budget and within 5 mins, He has us try mattresses that fit our specifications and price range. After trying a few mattress stores to no avail, we were feeling a tad dejected, but Rushen helped us find our perfect mattresses with utmost efficiency and enthusiasm. To say that I am pleased is an understatement. Rushen is a fairy gentleman and this is the best shopping experience I have had in ages. 5 stars!

Puffy does not honor Warranty! Our king mattress is giving up in the middle area (the foam is getting weaker every day) and myself and my wife are having back pain. We are not even overweight, and the mattress did not last long. When we contacted their warranty service through the email support at puffy.com, we sent out all the evidence showing the mattress has over 1.5 inches gap and they don't want to honor their lifetime warranty. I was about to buy a new mattress for the guest bedroom, but customer service made me rethink. They will be losing a client for not honoring their warranty. I hope if YOU are considering to buy a mattress from them, please take my review into consideration and think twice.

A Happy Sleeper I did a LOT of research on beds before choosing Puffy. I studied ratings and comments across many sites, and Puffy was rated one of the top mattresses. I also weeded out foreign made mattresses as I wanted one made in USA. The Puffy Lux Hybrid Mattress itself was rated Medium/Firm, which is accurate. Needing a bit softer feel for myself I added a soft Puffy Mattress topper and now it is perfect! Oh - and their customer service is very responsive!