Jane Adams Pippin
GBREAD the fine print on RETURN POLICY The Puffy Company has a generous return policy ONLY if you buy directly from them online. I wanted to lie on the bed before purchase, so we sampled in store and bought from a retail store thinking they would follow the company policy. After sleeping on it one night, my back was killing me. I’ve never had back trouble before!!! The individual store WOULD NOT honor Puffy policy. I called the company and was told the return policy is left up to the retailer and the company return policy ONLY works for online sales. I am out the cost of two twin XL mattresses!
Martha
GBPuffy....the Whole package!!! Undecided ...but customer service very helpful! Contacted them twice, very prompt in reply and resolution! So far very pleased with company and my Puffy! Thought I loved the mattress THEN the pillows and sheets arrived!!! Why did I wait so long to purchase?!?!?!
Carisa Beard
GBMy puffy mattress came super quickly My puffy mattress came super quickly, I got an awesome deal on it, and it is SO comfortable. I stay cool at night, relax almost instantly when I lay down on it at the end of a long day, and couldn’t be happier with my purchase. The puffy pillows and are also amazing. Super soft and supportive. The mattress is also surprisingly lightweight, which will be awesome when we need to move it. My old mattress was super heavy and unwieldy.
Stephanie Gonzalez
GBNot comfy long term and bows, disappointing. We have the puffy queen size mattress for 2, going on 3 years and I can’t stand it.. I’m a side sleeper and this mattress hurts my hips and lower back so much, I’m constantly having to adjust my position and it bows in the center so I just roll right into my husband every night and have to wake up and move myself back to my side. Wish we picked a different brand..
Vasu Chowdary
GBBig Fraud company Purchased Puffy Lux King Size Mattress and after 3 months of use, the mattress becomes so soft and doesn't give any support to lower back. I started having severe back issues because of this mattress. Moreover this company is a fraud one, they don't post any negative reviews on their website. People like me get fooled by looking at all 5 star ratings. Never ever purchase mattress from puffy.