Puffy

Puffy LLC 13070 Saticoy St., North Hollywood, CA 91605, 91605, Los Angeles, United States
http://puffy.com
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3.25
Based on 20 Reviews

5

55.00%

4

0.00%

3

0.00%

2

5.00%

1

40.00%
About Puffy

Puffy is a California-based company committed to developing best mattresses & bedroom products to help customers achieve optimal sleep. Founded in 2016 and launched in 2017, Puffy is a direct-to-consumer mattress and bedroom company operating in the U.S. and Canada. Famous for inventing mattresses that feel like sleeping on a cloud, Puffy aims to deliver world-class comfort and transform sleep experiences worldwide. The company is deeply rooted in its commitment to innovating premium sleep solutions and is one of the most popular online mattress brands in the U.S. We are the makers of a better night’s sleep. Puffy started with a simple, child-like wonder: “What would it feel like to sleep on a bed of clouds?” Just like that, the concept of the Puffy Mattress came to life. What sets us apart from the rest is our distinctive Cooling Cloud:tm: technology that truly feels like sleeping on a cloud. We have the original all-foam Puffy mattress and two hybrid models, the Puffy Royal Mattress and the Puffy Lux Hybrid. Puffy has been featured on The Ellen Show, The Talk, and was recently awarded Best Mattress of 2022. Puffy sells all products direct-to-consumers online. Proudly manufactured in the USA. No salesman, no markups, just better sleep - Puffy.

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Lisa
GB

Will my mattress ever be delivered? Ordered a mattress on the 11th of March and it is now the 26th of March and the mattress has still not arrived. Numerous calls and emails and still no mattress!

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Nancy F
GB

A Happy Sleeper I did a LOT of research on beds before choosing Puffy. I studied ratings and comments across many sites, and Puffy was rated one of the top mattresses. I also weeded out foreign made mattresses as I wanted one made in USA. The Puffy Lux Hybrid Mattress itself was rated Medium/Firm, which is accurate. Needing a bit softer feel for myself I added a soft Puffy Mattress topper and now it is perfect! Oh - and their customer service is very responsive!

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Martha
GB

Puffy....the Whole package!!! Undecided ...but customer service very helpful! Contacted them twice, very prompt in reply and resolution! So far very pleased with company and my Puffy! Thought I loved the mattress THEN the pillows and sheets arrived!!! Why did I wait so long to purchase?!?!?!

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Maria_Young M
GB

The 4-month trial is legit! The 4-month trial is legit! The first mattress we selected was disappointing after a month or so, and Puffy mattress customer service helped us swap it out for our 'also ran' with excellent service and special accommodation. They actually cared about my buying experience and treated me like a very valued customer instead of a sale - a rarity I would imagine, especially in this business. Great value at the end of the day and I'm very satisfied with the experience.

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not happy
GB

False advertisement for refund after … False advertisement for refund after 101 day trial for pillows. In order to obtain your refund, they do not tell you that you have to show proof that you took it to a donation center with a photo copy of a receipt and send them a copy before you are reimbursed. So you do not return it to Puffy ,or a store that sells the product to be recycled. They make you go through the trouble to go to a donation center to deter you from attempting to get your refund. They should mention that in bold print after they advertise the 101 day risk free trial period .What a scam. I would hate to know what happens if your not satisfied with a mattress?

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