Puffy LIES about Lifetime Warranty! SCAM ALERT Company lies about the lifetime warranties AND the height of their mattresses! My mattress pad legit started to fall apart at 2 1/2 years and they denied my claim after I’ve used it very gently! Very unsettling. The emails I got were very rude and essentially flat out no for a legit claim. Horrible company. Also you can’t write reviews on their website unless you purchase and they send you a link and then you can’t edit your review and they give you a $350 coupon to write review so it’s a scam! Measure your mattress! Mine said it would expand a 14 inches and it only expanded to 11 instead of letting me return it back they sent me a complementary mattress pad for essentially lying.

Happy to do business with Puffy! We are first time box mattress buyers. This was a great experience! The Puffy Lux Hybrid is amazingly comfortable. Every person I spoke to was excellent. I misunderstood part of my order and the rep who helped was very professional, yet friendly too. Great product, excellent service. Made and supported in the US.

Puffy mattresses aren't built to last After sleeping on it for nearly 3 years and spending nearly $2k, my mattress has completely broken down. Puffy refuses to honor their Lifetime Warranty, because I'm unable to provide photos of an indentation measuring more than 1 1/2 inches. Puffy is clearly outsourcing production and using subpar materials, & if you dig deep, their headquarters are located in the middle east! This company is a scam.

First class all the way around! Puffy products and their customer service are 2nd to none! We have their mattresses, pillows, blankets, rugs, and mattress protectors...All top quality and phenomenal products. Super comfortable, great night of sleep, and top quality. Beyond that, I have never experienced a customer service team remotely close to Puffy's. Super friendly, helpful, and crazy efficient. I got help on a Sunday, New Years Day...A holiday!!! Within 5 minutes of sending an email to them my issue was resolved! 5 minutes on a holiday! Incredible!!! Thanks for everything!

This was one of the best experiences… This was one of the best experiences that I have ever had. Even though I did not keep the mattress the service and the whole process was incredible. I want to thank everyone for the professional interaction and clear company statements and promises. Well done PUFFY!