Not comfy long term and bows, disappointing. We have the puffy queen size mattress for 2, going on 3 years and I can’t stand it.. I’m a side sleeper and this mattress hurts my hips and lower back so much, I’m constantly having to adjust my position and it bows in the center so I just roll right into my husband every night and have to wake up and move myself back to my side. Wish we picked a different brand..

Happy to do business with Puffy! We are first time box mattress buyers. This was a great experience! The Puffy Lux Hybrid is amazingly comfortable. Every person I spoke to was excellent. I misunderstood part of my order and the rep who helped was very professional, yet friendly too. Great product, excellent service. Made and supported in the US.

Puffy....the Whole package!!! Undecided ...but customer service very helpful! Contacted them twice, very prompt in reply and resolution! So far very pleased with company and my Puffy! Thought I loved the mattress THEN the pillows and sheets arrived!!! Why did I wait so long to purchase?!?!?!

False Promises Re: Re: Big rewards from Puffy ✨ I still have not received the code for the free pillow this will be the second time this has happened. I did what I was supposed to do review the product, send a screenshot of the review, now I'm waiting for a unique code that I have never received is this how your company do business? Again as I said this is the second time but I will make the Post online with Google trustpilot and others so that people will know not to do the review for a free pillow. Apparently the practice is to get the reviews but not send the product. How very very sad.

READ the fine print on RETURN POLICY The Puffy Company has a generous return policy ONLY if you buy directly from them online. I wanted to lie on the bed before purchase, so we sampled in store and bought from a retail store thinking they would follow the company policy. After sleeping on it one night, my back was killing me. I’ve never had back trouble before!!! The individual store WOULD NOT honor Puffy policy. I called the company and was told the return policy is left up to the retailer and the company return policy ONLY works for online sales. I am out the cost of two twin XL mattresses!