Puffy does not honor Warranty! Our king mattress is giving up in the middle area (the foam is getting weaker every day) and myself and my wife are having back pain. We are not even overweight, and the mattress did not last long. When we contacted their warranty service through the email support at puffy.com, we sent out all the evidence showing the mattress has over 1.5 inches gap and they don't want to honor their lifetime warranty. I was about to buy a new mattress for the guest bedroom, but customer service made me rethink. They will be losing a client for not honoring their warranty. I hope if YOU are considering to buy a mattress from them, please take my review into consideration and think twice.

Immediately we got to Puffy Immediately we got to Puffy, Rushen jumped into action. He asked us for our budget and within 5 mins, He has us try mattresses that fit our specifications and price range. After trying a few mattress stores to no avail, we were feeling a tad dejected, but Rushen helped us find our perfect mattresses with utmost efficiency and enthusiasm. To say that I am pleased is an understatement. Rushen is a fairy gentleman and this is the best shopping experience I have had in ages. 5 stars!

Puffy has an amazing guarantee and return policy Puffy has an amazing guarantee and return policy. The product seemed really good, however, we had hoped that the mattress and adjustable base would address certain sleep issues. Unfortunately our particular issues did not improve, but this is not due to Puffy. Nonetheless, they quickly arranged a pick up to take the mattress and adjustable base away for donation. It was truly white glove service. Puffy has been exceptional throughout the whole process.

Big Fraud company Purchased Puffy Lux King Size Mattress and after 3 months of use, the mattress becomes so soft and doesn't give any support to lower back. I started having severe back issues because of this mattress. Moreover this company is a fraud one, they don't post any negative reviews on their website. People like me get fooled by looking at all 5 star ratings. Never ever purchase mattress from puffy.

False advertisement for refund after … False advertisement for refund after 101 day trial for pillows. In order to obtain your refund, they do not tell you that you have to show proof that you took it to a donation center with a photo copy of a receipt and send them a copy before you are reimbursed. So you do not return it to Puffy ,or a store that sells the product to be recycled. They make you go through the trouble to go to a donation center to deter you from attempting to get your refund. They should mention that in bold print after they advertise the 101 day risk free trial period .What a scam. I would hate to know what happens if your not satisfied with a mattress?