The 4-month trial is legit! The 4-month trial is legit! The first mattress we selected was disappointing after a month or so, and Puffy mattress customer service helped us swap it out for our 'also ran' with excellent service and special accommodation. They actually cared about my buying experience and treated me like a very valued customer instead of a sale - a rarity I would imagine, especially in this business. Great value at the end of the day and I'm very satisfied with the experience.

First class all the way around! Puffy products and their customer service are 2nd to none! We have their mattresses, pillows, blankets, rugs, and mattress protectors...All top quality and phenomenal products. Super comfortable, great night of sleep, and top quality. Beyond that, I have never experienced a customer service team remotely close to Puffy's. Super friendly, helpful, and crazy efficient. I got help on a Sunday, New Years Day...A holiday!!! Within 5 minutes of sending an email to them my issue was resolved! 5 minutes on a holiday! Incredible!!! Thanks for everything!

This was one of the best experiences… This was one of the best experiences that I have ever had. Even though I did not keep the mattress the service and the whole process was incredible. I want to thank everyone for the professional interaction and clear company statements and promises. Well done PUFFY!

A Happy Sleeper I did a LOT of research on beds before choosing Puffy. I studied ratings and comments across many sites, and Puffy was rated one of the top mattresses. I also weeded out foreign made mattresses as I wanted one made in USA. The Puffy Lux Hybrid Mattress itself was rated Medium/Firm, which is accurate. Needing a bit softer feel for myself I added a soft Puffy Mattress topper and now it is perfect! Oh - and their customer service is very responsive!

My puffy mattress came super quickly My puffy mattress came super quickly, I got an awesome deal on it, and it is SO comfortable. I stay cool at night, relax almost instantly when I lay down on it at the end of a long day, and couldn’t be happier with my purchase. The puffy pillows and are also amazing. Super soft and supportive. The mattress is also surprisingly lightweight, which will be awesome when we need to move it. My old mattress was super heavy and unwieldy.