Merchant does not clearly define … Merchant does not clearly define product condition on site. "New" appears to have two groupings according to their support department, and you have to know how they SKU their inventory to know which is which. - appearently These are New Bulk / New Open Box Switch(s), which were used as test purpose, which to me does not indicate NEW. - From their Support Department: New Retail Factory Sealed products end with "-F" after the MPN. New Bulk / New Open Box products end with "-N" after the MPN. Hopefully this will help other buyers to make their decision.

Lousy communication, order canceled. After accepting my order and processing my credit card, the next day I get a status update saying my status was CANCELED. No explanation, I know my credit card is good so I am left to guess that they are out of stock, despite the fact it is still showing on their website.

Misadvertised a price Misadvertised a price, wasted time and money dealing with their handling of the issue and then their customer serviced promised to call back but never did. Don't deal with these people.

didn't like the fact that we never got … didn't like the fact that we never got a notification that the item was ship (tracking number) so we could track the package. then i call and spoke to a gentleman that states he would email information and never receive the email. then the gentleman called back after the fact and we had already receive the package.

Drives were as advertised Drives were as advertised, and working well. Only minor issue I had was that I had to ask for shipping/tracking info, as it was not provided automatically. Very minor thing, but great parts.. which is what counts!