I love our new Home 101 Aroma Retail… I love our new Home 101 Aroma Retail air scent machine. We have dogs with sensitive skin allergies and live in a small space, so it’s hard to maintain control of the odors at times. I ordered several samples prior to ordering the machine and the customer service was outstanding. We have ours set at 5% 8 hours, each day of the week. It’s perfect. A little goes a long way in our home and it has created such a nice ambiance...Im definitely less stressed about having indoor animals. I highly recommend the company and product!

Great customer service Ordered fragrance oil by mail through Canada post and shipment did not delivered. Call Aroma Retail right away and they sent out replacement ship by Courier at no cost. Great customer service, highly recommended.

Horrible customer service! I was sent a diffuser that was defective. Returned the unit for a refund, but the cost of the original shipping was deducted from my refund. Why should I pay shipping for an item that was broken! Horrible customer service.!!! Got a call asking me to remove my review! She said my machine was working fine when I returned it. Absolutely not True!!! I sent them videos of the loud sound it was making and every day it just got louder.

Surprise brokerage fees led to higher… Surprise brokerage fees led to higher than expected total after machine arrived. Explanation was clear but only offered alternative actions possible for future orders, no rectifications on order placed. Reply to Aroma Retail’s reply: Hello, My apologies for the confusion in order numbers. To be clear and fair, the most recent one did not incur any fees because I did ship it to the US and then forward it to Canada, as it was one of your suggestions when I originally reached out in 2020, for my first order. That order direct to Canada was the one I incurred extra fees. I did reach out at that time but as mentioned the only solution offered was alternative methods for future purchases, which I followed this time in 2021.

I recently interactd with… I recently interactd with aromaretail.com and found their services to be mediocer. They have an acceptable selection of products but nothing out of the ordinarry. Their customer support is averagge and their responsivness is moderate. Payment procedurse are ok but processsing time could be improved. All in all, they have an anodine online presence which is good enough but won't blow you away which is a bit of a downer. No major complaints but certainy nothing extraordinary.