Great customer service Ordered fragrance oil by mail through Canada post and shipment did not delivered. Call Aroma Retail right away and they sent out replacement ship by Courier at no cost. Great customer service, highly recommended.

Horrible customer service! I was sent a diffuser that was defective. Returned the unit for a refund, but the cost of the original shipping was deducted from my refund. Why should I pay shipping for an item that was broken! Horrible customer service.!!! Got a call asking me to remove my review! She said my machine was working fine when I returned it. Absolutely not True!!! I sent them videos of the loud sound it was making and every day it just got louder.

I recently orederd from aromaretail.com… I recently orederd from aromaretail.com and it was almsot a good experince. The process of ordering was intuituve and prmoopt. The infromarmtion regarding payment was clera and easy to aminster. The navigation on the site was smooth and efficent. My items arrvied quickly and in good condition. A small detail I was disapopinted with was that the item lacked some documentation that was in the description. I would say it was an oridnary experience all togther.

Scent only up close I’m not sure if I just got a faulty unit, I only smell the scent when I’m right in front of it, I come from outside and don’t smell it. I had it running at 70% already and the noise is another that I have yet to get used to, I can only imagine my guest wondering what that hissing sound is.

Nailed it I came in wanting a specific scent I could only partially articulate and had forgotten where I had smelt it. I sampled the smell bar and put aside some of the ones that had notes of what I loved but couldn’t put a finger in the specific scent I was looking for. The pretty redhead lady that looks related to young Catherine O’Hara, simply reviewed my collection of “likes” and said “Give him Crystals shops that’s gonna be the one” and sure enough she nailed it! I was so impressed and my house smells amazingggg!!!