How long will oil really last I found this company when I went to check out aroma360 who is doing heavy advertising but has horrible reviews here and across other platforms. So far my experience has been good, except for after less than two days my app says my oil level is 44%. At my current settings the company says this oil should last 4-6 weeks. If it doesn't last at least a month I'll be returning the machine. The oil is far to expensive to only last a couple weeks. I have a feeling the app is horribly inaccurate in estimating the amount of oil left.

I haven't even ordered my machine yet and I'm already sold! I haven't even ordered my machine yet, but reached out via email about ordering sample blotters and received a response within 30 minute from a kind and professional Staff Member offering to send a few my way. When I responded she immediately sent the shipping confirmation. WOW! Sadly it's a rarity to deal with customer service reps that follow up so quickly and so directly. What amazing customer service! I was on the fence about buying--especially with the hefty price tag that comes along with the professional unit, but I'm officially sold now! Can't wait to pick my scent!

Surprise brokerage fees led to higher… Surprise brokerage fees led to higher than expected total after machine arrived. Explanation was clear but only offered alternative actions possible for future orders, no rectifications on order placed. Reply to Aroma Retail’s reply: Hello, My apologies for the confusion in order numbers. To be clear and fair, the most recent one did not incur any fees because I did ship it to the US and then forward it to Canada, as it was one of your suggestions when I originally reached out in 2020, for my first order. That order direct to Canada was the one I incurred extra fees. I did reach out at that time but as mentioned the only solution offered was alternative methods for future purchases, which I followed this time in 2021.

Basic technical failure The scents are good and everything seems great except for one major flaw. Over and over again the machine fails to keep the time correct. This is a basic function of any piece of technology and is simply and easily accomplished by anything with a microprocessor or microcontroller. But for some reason my Aroma Retail Scent diffuser always sets its time to something other than the actual time. This is critical for a device that as a basic function is supposed to run on a schedule and particularly if you have connected it to your HVAC system and need to synchronize with your fan settings. I have had my diffuser for a few months and this is an ongoing issue that they seem unable to correct. I am guessing they hired their somewhat smart 13 year-old nephew or something to do their software. Time to hire a real technical expert to fix this extremely basic issue.

Great customer service Ordered fragrance oil by mail through Canada post and shipment did not delivered. Call Aroma Retail right away and they sent out replacement ship by Courier at no cost. Great customer service, highly recommended.