Scent only up close I’m not sure if I just got a faulty unit, I only smell the scent when I’m right in front of it, I come from outside and don’t smell it. I had it running at 70% already and the noise is another that I have yet to get used to, I can only imagine my guest wondering what that hissing sound is.

Professional with Fragrance Oil - Scent Machine I ordered the professional today after speaking with the most intelligent, articulate ladies about the professional. Brittany and Marie were just amazing to work with. I'm told after ordering today, Wednesday, I received confirmation the unit will be here in two days. I'm going to connect the unit to my hvac, per the video, and will post an update after running it through it's paces. TY for all your support and patience.

Basic technical failure The scents are good and everything seems great except for one major flaw. Over and over again the machine fails to keep the time correct. This is a basic function of any piece of technology and is simply and easily accomplished by anything with a microprocessor or microcontroller. But for some reason my Aroma Retail Scent diffuser always sets its time to something other than the actual time. This is critical for a device that as a basic function is supposed to run on a schedule and particularly if you have connected it to your HVAC system and need to synchronize with your fan settings. I have had my diffuser for a few months and this is an ongoing issue that they seem unable to correct. I am guessing they hired their somewhat smart 13 year-old nephew or something to do their software. Time to hire a real technical expert to fix this extremely basic issue.

I haven't even ordered my machine yet and I'm already sold! I haven't even ordered my machine yet, but reached out via email about ordering sample blotters and received a response within 30 minute from a kind and professional Staff Member offering to send a few my way. When I responded she immediately sent the shipping confirmation. WOW! Sadly it's a rarity to deal with customer service reps that follow up so quickly and so directly. What amazing customer service! I was on the fence about buying--especially with the hefty price tag that comes along with the professional unit, but I'm officially sold now! Can't wait to pick my scent!

The home unit diffuser is great but the… The home unit diffuser is great but the fact that rotating it causes oil leakage really sucks. I mean little kids and many other factor sometimes make me forget that machine needs be standing straight still. I have lost two oil bottles just because machine was in horizontal position and not vertical. The tech is advanced please come up with better tech and fix this or is it a strategy so oil gets wasted and people buy more oil!