Professional with Fragrance Oil - Scent Machine I ordered the professional today after speaking with the most intelligent, articulate ladies about the professional. Brittany and Marie were just amazing to work with. I'm told after ordering today, Wednesday, I received confirmation the unit will be here in two days. I'm going to connect the unit to my hvac, per the video, and will post an update after running it through it's paces. TY for all your support and patience.

I love our new Home 101 Aroma Retail… I love our new Home 101 Aroma Retail air scent machine. We have dogs with sensitive skin allergies and live in a small space, so it’s hard to maintain control of the odors at times. I ordered several samples prior to ordering the machine and the customer service was outstanding. We have ours set at 5% 8 hours, each day of the week. It’s perfect. A little goes a long way in our home and it has created such a nice ambiance...Im definitely less stressed about having indoor animals. I highly recommend the company and product!

Basic technical failure The scents are good and everything seems great except for one major flaw. Over and over again the machine fails to keep the time correct. This is a basic function of any piece of technology and is simply and easily accomplished by anything with a microprocessor or microcontroller. But for some reason my Aroma Retail Scent diffuser always sets its time to something other than the actual time. This is critical for a device that as a basic function is supposed to run on a schedule and particularly if you have connected it to your HVAC system and need to synchronize with your fan settings. I have had my diffuser for a few months and this is an ongoing issue that they seem unable to correct. I am guessing they hired their somewhat smart 13 year-old nephew or something to do their software. Time to hire a real technical expert to fix this extremely basic issue.

Great customer service Ordered fragrance oil by mail through Canada post and shipment did not delivered. Call Aroma Retail right away and they sent out replacement ship by Courier at no cost. Great customer service, highly recommended.

Great Products, Better Service We enjoy the scents and the machines (we have the pro and the travel); however, I’ve been most impressed with Aroma Retail’s customer service. You ship and process online orders almost as quickly as Amazon, which is truly amazing. Further, every time we’ve called or emailed with questions, we’ve received terrific information…including a call from the owner. We’ll be patrons of your company forever.