It was a long process to get the… It was a long process to get the telephone number transferred, but customer support was helpful. Emails came to update status. equipment was easy to install and the phone app is also quite good. I can check voicemails regularly which had been a problem with my previous provider. Also can easily use "old fashioned" method of dialing a code from the phone! Amazing. i haven't had the service long, but so far am very satisfied.

Phone Power has absolutely no interest… Phone Power has absolutely no interest in their soft phone quality. When a problem comes out it should be dealt with turn fixed right away not sure when the next update is due how much later. Unsatisfactory service.

Open till today I had reasonably decent… Untill today I had reasonably decent experience with their telephone customer service. But today un-did all of that. I wasted almost an hour with the customer service rep on the phone who had no knowledge of my problem nor where to find a solution.

1 Spotty service lacking basic features 1. Quality of service has deteriorated significantly e.g. Softphone keeps on dropping calls regularly rendering the service useless. Sometimes answer yield a dead line, the software gets stuck with only alternative to close it (can't reject calls etc). 2. Service lacking basic features e.g. blocking unwanted numbers 3. C/S is highly ineffective and not customer friendly and tech support diverting from billing/accounting input. Tech support not customer friendly and not always effective (e.g. resolving issues with faxing, lengthening the time one is given to complete a call (impossible to dial unless one knows the number by heart) 4. Pricing is out of line with QoS. Given the existence of Google Voice, Viber and a myriad of other applications one would imaging that pricing of calls (e.g. overseas) would be closer. At least at current prices, one would expect premium service.

Wasn’t able to transfer my phone over Wasn’t able to transfer my phone over - one email was sent over a three-four week attempt. I called weekly with updates waited on hold for up to 25 mins - possibly still waiting in a refund and cancellation notice it’s been 3 weeks now