Phone Power has absolutely no interest… Phone Power has absolutely no interest in their soft phone quality. When a problem comes out it should be dealt with turn fixed right away not sure when the next update is due how much later. Unsatisfactory service.

Open till today I had reasonably decent… Untill today I had reasonably decent experience with their telephone customer service. But today un-did all of that. I wasted almost an hour with the customer service rep on the phone who had no knowledge of my problem nor where to find a solution.

1 Spotty service lacking basic features 1. Quality of service has deteriorated significantly e.g. Softphone keeps on dropping calls regularly rendering the service useless. Sometimes answer yield a dead line, the software gets stuck with only alternative to close it (can't reject calls etc). 2. Service lacking basic features e.g. blocking unwanted numbers 3. C/S is highly ineffective and not customer friendly and tech support diverting from billing/accounting input. Tech support not customer friendly and not always effective (e.g. resolving issues with faxing, lengthening the time one is given to complete a call (impossible to dial unless one knows the number by heart) 4. Pricing is out of line with QoS. Given the existence of Google Voice, Viber and a myriad of other applications one would imaging that pricing of calls (e.g. overseas) would be closer. At least at current prices, one would expect premium service.

I want to expres my gratitude to Mr… I want to expres my gratitude to Mr Kolyn, who realy help me along the way. He is very dedicated to my satisfaction. But as far as the Phone over IP quality, it is average. Sometimes the line just cut out on me, sometimes I ear echo, and sometimes there is some lag between the two interlocutor. Other then that, the INternet download/upload speed is satisfactory considering the 6Mb DSL connection that I have. Guy C.

Excellent service with reasonable… Excellent service with reasonable pricing options. The cloned line option works better than just having one line with call waiting as someone else can take the 2nd call on another phone or make a 2nd call on another phone while the other is in use. Setting up service is quick and easy. Another plus is that you can use your own device if you would like and they can provide the information you need to set your device yourself if you have experience. I highly recommend Phone Power!