Terrible Stay Away This company is terrible and I would not recommend doing business with them. My issue specifically is that they were unable over a long period of time to make it possible to update a credit card or form of payment on there website. I stopped using the service and eventually had to mail them a check to settle up. My question is how bad at running a business do you have to be that you can't manage to collect money on your own website?

OK but needs some improvements. Little if any protection from Robocalls. Needs more call blocking options. Cannot block entire area codes and/or prefixes within an area code. Web page is slow. Takes up to 24 hours for call logs to be updated. Same is true with e-mails of call notifications. Company needs to announce changes and it would be nice to know what improvements are in the works.

Service activation date vs. actual equipment activation date ???? So far, EVERYTHING has functioned exceptionally well except for one "glitch" that made me select 4 stars instead of 5 stars. My equipment was sent out on March 26 and yet my service was "activated" on March 4. It seems to me that I don't have any service until I can make and receive telephone calls. It appears to me that my renewal payment will be due at least three weeks before my one-year anniversary of ACTUAL service. I believe that service activation should not be recorded as such until I at least receive the necessary equipment!

I want to expres my gratitude to Mr… I want to expres my gratitude to Mr Kolyn, who realy help me along the way. He is very dedicated to my satisfaction. But as far as the Phone over IP quality, it is average. Sometimes the line just cut out on me, sometimes I ear echo, and sometimes there is some lag between the two interlocutor. Other then that, the INternet download/upload speed is satisfactory considering the 6Mb DSL connection that I have. Guy C.

Open till today I had reasonably decent… Untill today I had reasonably decent experience with their telephone customer service. But today un-did all of that. I wasted almost an hour with the customer service rep on the phone who had no knowledge of my problem nor where to find a solution.