AdvancedMD

10876 South River Front Parkway, 84095, South Jordan, United States
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2.80
Based on 20 Reviews

5

15.00%

4

15.00%

3

30.00%

2

15.00%

1

25.00%
About AdvancedMD

AdvancedMD, based in South Jordan, Utah, is a healthcare technology company that employs more than 500 people. The company offers cloud medical office software to ambulatory medical practices. The company supports independent physicians and their staff with a comprehensive suite of solutions including practice management, electronic health records, telemedicine, patient relationship management, business analytics reporting, and physician-performance benchmarking. AdvancedMD offers a flexible outsourced billing option for practices looking to use a third-party billing company. Clients enjoy the latest tools and technologies to integrate practice and patient workflow together for a revolutionary new practice experience. With AdvancedMD medical practices are able to manage higher patient volumes with improved productivity and financial outcomes. Patients are able to electronically connect and engage with their providers and healthcare experience. AdvancedMD serves an expansive national footprint of more than 22,500 practitioners across 8,000 practices and 600 medical billing companies. Nearly 3.5M insurance claims are processed monthly on the AdvancedMD billing platform. Independent industry analyst firm KLAS, recognized AdvancedMD as the #2 Ranked EHR and #3 ranked PM for their 2015/2016 Best in KLAS awards in the 1-10 Physician Ambulatory categories.

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customerTomeka
GB

Great customer service. Cost and Reporting not good. Great customer serivce. To expensive for Advanced Insight when you have a CBO account. Too expensive on Telehealth when you have a group account and you have to pay for all providers even if most do not not need it. Reporting is taking a long time to run. Many times it does not run. We have created tickets for it and everytime we get asked to give more information. There is no information .. Nothing comes up. Not a fan of Open Edge.

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Tim
GB

Don’t get burned by AdvancedMD. Customer service was not helpful. Our tickets were never completed and always closed without a resolution. Implementation was terrible. We started paying in October never went live and we’re able to get out of our contract 7 months later. We lost thousands of dollars and time. Stay as far away from them as posible.

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customer
GB

The trainer is horrible The trainer is horrible, does not seem to know anything about the system and is wasting our training hours looking up information or trying to make corrections to the system. We have had 5 training sessions and still no idea how to use the system. Also, everything that we were told that we would have, we don't. Very disappointing.

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Veterans, Inc.
GB

If it weren't for Deb we'd still be out of service The technical support was dismissive, canned answers and a refusal to think outside the box. 1 tech would just give a canned answer . 2nd disappeared from the chat and 10 minutes later told me via email no one else will talk to you and your issue is yours. 3rd tech listened but gave same answer. 4th tech at least gathered information and gave us a ticket number. Deb was our 5th tech and she doggedly pursued it and verified that the issue WAS on the AdvancedMD/CloudFront side and got it resolved.

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customer
GB

My experience with AdvancedMD ... My experience with AdvancedMD has went very well. Our transition is taking extra some time, though we are moving forward at a nice pace. We are transitioning in a very quick period, rather than taking the normal extended timeframe. This caused the need for us to work quickly, though I feel we are receiving a lot of support along the way.

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