Kate W
GBBroken portal with AdvancedMD = No new clients I attempted to set up an EHR with this company and at the end of the set-up, when I was ready to go live, I discovered that the portal did not work to connect prospective patients to me. I spent weeks trying to resolve this issue with the company and was told that it was my computer, my Internet, my firewall... I reported the issue of a broken portal multiple times to numerous IT and other AdvancedMD staff with no resolution to the issue. The portal only worked when I had 5 bars for Internet connectivity in a nearby city. As a telehealth provider, I expect many of my prospective patients to be living in rural environments without access to care and will likely also have imperfect Internet connectivity. Because of this serious defect in this EHR service, I canceled the contract with AdvancedMD and have found another EHR provider with a more robust portal.
customer
GBCannot access PDMP as mid level… Cannot access PDMP as mid level provider, cannot prescribe gabapentin in VA due to system error that doesn’t trigger me to input controlled med token. Too many bugs that are not fixed.
Lily Palladino
GBBen was amazing Ben was amazing! He explained the product so well and even got us excited about the software purchase. We are usual a tough sell but his friendly and knowledgeable nature made us feel very at ease with the transition. We are genuinely excited to be working with Advance MD because of him!
customer
GBConvoluted and Confusing For a large business it is probably a great program. However for a small business not as useful. Software is convoluted and not user friendly. It is not intuitive and the user manual is completely unhelpful to find answers with. It's also a one year financial commitment, probably due to the fact I and others would like to abandon it before a year is up. The only reason I rated it this high is because my trainer was fantastic.
Daren Martin, UMB CEO
GBInitial sales and contract securement… Initial sales and contract securement with Preston and team was really good. Then once we started kickoff calls, there has been some less than desirable last minute rescheduling and on last call. One of presenters/trainers didn't seem as knowledgable and proficient as she should with the position.