Constant issue There is poor communication. I have had very little guidance, education, and information on the process and fees. I taught myself most of the information prior to finding out I had 21 hours of training available. Every little item is a charge. Each item is needed to run a practice; therefore, the base cost is completely null due to all the extras that are needed to run the practice properly. It is hard to budget when the price is never the same. The date this all started was August 1, 2022. Lottie

One of the most disceitful One of the most disceitful, dishonest companies I've experienced. Would not do business with or recommend to anyone. As for their service, leaves much to be desired. Their support is full of disgruntled employees looking to avoid helping. They start you off with a low price but increasingly gets higher and higher and higher. Quitting them is very hard they will not give you your records unless you pay them and they will try to get every last penny from your before your leave, in any way possible. This is my own personal opinion.

The support system at AdvancedMD could… The support system at AdvancedMD could be improved. The chat is helpful but sometimes you need someone to walk you through something and hold times for that are at LEAST an hour, I think that is ridiculous. I feel the company nickles and dimes for every additional useful module when they are already making money from every encounter we have. Either you are selling me a service that can sustain a private practice or you're not. We would honestly explore other EMR systems if we didn't have so many clients already. The switch is too much at this time.

I wanted to write to all of you to make… I wanted to write to all of you to make you aware of what an excellent reimbursement specialist Chana is! She is such a huge help to me in my practice, checks in frequently, provides education and assistance for reimbursement/payment needs, in an ever-changing electronic world. I told her last week that she is, by far, the most helpful Advancedmd person I have worked with since joining your company. I realize that you usually hear about complaints and grumbling, but I wanted to offer a positive reflection of Chana. I wouldn't be able to run my practice, care for my patients, and keep my sanity without the special attention to detail and support I receive from her. Yours truly, Eleanor Dudek, PMHNP

Used to love AdvancedMD Glitchy system that take too long too load. Anytime you guys do updates it messes up the entire system, clearing my cache and history did nothing to fix the glitches. Disappointed because this makes clients upset and the providers. Harder to do my job when the system doesn't work like it should.