customer
GBSome times struggle to get to the… Some times struggle to get to the person needed to take care of the issue. Several times when calling in about an issue or keying one in via computer, we do not get call backs. We just keep checking on the issue, and it does get resolved, but it us testing to see if it is working yet. Most associates I speak with are friendly, which is appreciated!
Lottie Everett MSN APRN FNP-C
GBConstant issue There is poor communication. I have had very little guidance, education, and information on the process and fees. I taught myself most of the information prior to finding out I had 21 hours of training available. Every little item is a charge. Each item is needed to run a practice; therefore, the base cost is completely null due to all the extras that are needed to run the practice properly. It is hard to budget when the price is never the same. The date this all started was August 1, 2022. Lottie
Olga L Webber
GBWARNING: AdvancedMD is a smaller EMR vendor that… AdvancedMD is a smaller EMR vendor that does not have the band width to help with day to day projects and interfaces. Our initial sales rep was great at selling us the product, and little after signing us on, disappeared! They will penny pinch you for every little item you ask and will harass you if you do not sent payment promptly. When it comes to requesting something from them, they drag their feet! My advice, go with a larger company, although it may be a bit more expensive, it will pay off, rather than going with AMD, because the cost for AMDs will increase every month! Take it from me, I have worked with many EMR vendors, but never one like AMD.
customer
GBMy experience with AdvancedMD ... My experience with AdvancedMD has went very well. Our transition is taking extra some time, though we are moving forward at a nice pace. We are transitioning in a very quick period, rather than taking the normal extended timeframe. This caused the need for us to work quickly, though I feel we are receiving a lot of support along the way.
Jen
GBUsed to love AdvancedMD Glitchy system that take too long too load. Anytime you guys do updates it messes up the entire system, clearing my cache and history did nothing to fix the glitches. Disappointed because this makes clients upset and the providers. Harder to do my job when the system doesn't work like it should.