Jen
GBUsed to love AdvancedMD Glitchy system that take too long too load. Anytime you guys do updates it messes up the entire system, clearing my cache and history did nothing to fix the glitches. Disappointed because this makes clients upset and the providers. Harder to do my job when the system doesn't work like it should.
Lottie Everett MSN APRN FNP-C
GBConstant issue There is poor communication. I have had very little guidance, education, and information on the process and fees. I taught myself most of the information prior to finding out I had 21 hours of training available. Every little item is a charge. Each item is needed to run a practice; therefore, the base cost is completely null due to all the extras that are needed to run the practice properly. It is hard to budget when the price is never the same. The date this all started was August 1, 2022. Lottie
Veterans, Inc.
GBIf it weren't for Deb we'd still be out of service The technical support was dismissive, canned answers and a refusal to think outside the box. 1 tech would just give a canned answer . 2nd disappeared from the chat and 10 minutes later told me via email no one else will talk to you and your issue is yours. 3rd tech listened but gave same answer. 4th tech at least gathered information and gave us a ticket number. Deb was our 5th tech and she doggedly pursued it and verified that the issue WAS on the AdvancedMD/CloudFront side and got it resolved.
Courtney B
GBOur providers office consists of 17… Our providers office consists of 17 providers and office staff of 7, we found the software to be very user friendly, when you contact support, they are always readily available to assist Lori and Marilyn are my favorite. The system has so many reports that allow you to gather data for just about any issue. The RCM team was AMAZING, they really do strive to have claims resolution, if you can pick your team ask for Kevine Thompson, Felecia Green and Jessica Hartman those ladies are great and very patience :)
Tim
GBDon’t get burned by AdvancedMD. Customer service was not helpful. Our tickets were never completed and always closed without a resolution. Implementation was terrible. We started paying in October never went live and we’re able to get out of our contract 7 months later. We lost thousands of dollars and time. Stay as far away from them as posible.