customer
GBThe trainer is horrible The trainer is horrible, does not seem to know anything about the system and is wasting our training hours looking up information or trying to make corrections to the system. We have had 5 training sessions and still no idea how to use the system. Also, everything that we were told that we would have, we don't. Very disappointing.
Jon Hoover
GBOur small practice has used AdvancedMd… Our small practice has used AdvancedMd for two years the software can do amazing things if you choose to utilize all the bells and whistles. Whenever I have a question, they are reachable with little to no wait time. They usually can solve my issues in a matter of minutes with friendly customer service. I also use their RCM team and our team leader Jose- Miguel stays on top of my account. I am very pleased with our decision to use AdvancedMD and I would recommend them to any practice
Lottie Everett MSN APRN FNP-C
GBConstant issue There is poor communication. I have had very little guidance, education, and information on the process and fees. I taught myself most of the information prior to finding out I had 21 hours of training available. Every little item is a charge. Each item is needed to run a practice; therefore, the base cost is completely null due to all the extras that are needed to run the practice properly. It is hard to budget when the price is never the same. The date this all started was August 1, 2022. Lottie
customer
GBMy experience with AdvancedMD ... My experience with AdvancedMD has went very well. Our transition is taking extra some time, though we are moving forward at a nice pace. We are transitioning in a very quick period, rather than taking the normal extended timeframe. This caused the need for us to work quickly, though I feel we are receiving a lot of support along the way.
customer
GBCannot access PDMP as mid level… Cannot access PDMP as mid level provider, cannot prescribe gabapentin in VA due to system error that doesn’t trigger me to input controlled med token. Too many bugs that are not fixed.