customer
GBMy experience with AdvancedMD ... My experience with AdvancedMD has went very well. Our transition is taking extra some time, though we are moving forward at a nice pace. We are transitioning in a very quick period, rather than taking the normal extended timeframe. This caused the need for us to work quickly, though I feel we are receiving a lot of support along the way.
Daren Martin, UMB CEO
GBInitial sales and contract securement… Initial sales and contract securement with Preston and team was really good. Then once we started kickoff calls, there has been some less than desirable last minute rescheduling and on last call. One of presenters/trainers didn't seem as knowledgable and proficient as she should with the position.
Veterans, Inc.
GBIf it weren't for Deb we'd still be out of service The technical support was dismissive, canned answers and a refusal to think outside the box. 1 tech would just give a canned answer . 2nd disappeared from the chat and 10 minutes later told me via email no one else will talk to you and your issue is yours. 3rd tech listened but gave same answer. 4th tech at least gathered information and gave us a ticket number. Deb was our 5th tech and she doggedly pursued it and verified that the issue WAS on the AdvancedMD/CloudFront side and got it resolved.
Tim
GBDon’t get burned by AdvancedMD. Customer service was not helpful. Our tickets were never completed and always closed without a resolution. Implementation was terrible. We started paying in October never went live and we’re able to get out of our contract 7 months later. We lost thousands of dollars and time. Stay as far away from them as posible.
Jen
GBUsed to love AdvancedMD Glitchy system that take too long too load. Anytime you guys do updates it messes up the entire system, clearing my cache and history did nothing to fix the glitches. Disappointed because this makes clients upset and the providers. Harder to do my job when the system doesn't work like it should.