customer
GBThe trainer is horrible The trainer is horrible, does not seem to know anything about the system and is wasting our training hours looking up information or trying to make corrections to the system. We have had 5 training sessions and still no idea how to use the system. Also, everything that we were told that we would have, we don't. Very disappointing.
customer
GBCannot access PDMP as mid level… Cannot access PDMP as mid level provider, cannot prescribe gabapentin in VA due to system error that doesn’t trigger me to input controlled med token. Too many bugs that are not fixed.
customer
GBSome times struggle to get to the… Some times struggle to get to the person needed to take care of the issue. Several times when calling in about an issue or keying one in via computer, we do not get call backs. We just keep checking on the issue, and it does get resolved, but it us testing to see if it is working yet. Most associates I speak with are friendly, which is appreciated!
Wellness Management
GBI wanted to write to all of you to make… I wanted to write to all of you to make you aware of what an excellent reimbursement specialist Chana is! She is such a huge help to me in my practice, checks in frequently, provides education and assistance for reimbursement/payment needs, in an ever-changing electronic world. I told her last week that she is, by far, the most helpful Advancedmd person I have worked with since joining your company. I realize that you usually hear about complaints and grumbling, but I wanted to offer a positive reflection of Chana. I wouldn't be able to run my practice, care for my patients, and keep my sanity without the special attention to detail and support I receive from her. Yours truly, Eleanor Dudek, PMHNP
Daren Martin, UMB CEO
GBInitial sales and contract securement… Initial sales and contract securement with Preston and team was really good. Then once we started kickoff calls, there has been some less than desirable last minute rescheduling and on last call. One of presenters/trainers didn't seem as knowledgable and proficient as she should with the position.