customerTomeka
GBGreat customer service. Cost and Reporting not good. Great customer serivce. To expensive for Advanced Insight when you have a CBO account. Too expensive on Telehealth when you have a group account and you have to pay for all providers even if most do not not need it. Reporting is taking a long time to run. Many times it does not run. We have created tickets for it and everytime we get asked to give more information. There is no information .. Nothing comes up. Not a fan of Open Edge.
Tim
GBDon’t get burned by AdvancedMD. Customer service was not helpful. Our tickets were never completed and always closed without a resolution. Implementation was terrible. We started paying in October never went live and we’re able to get out of our contract 7 months later. We lost thousands of dollars and time. Stay as far away from them as posible.
Paul
GBI received a bill I received a bill, I have no idea who this is or why I was billed. I have medical benefits through my job. As with most companies when I called I was told they are closed. Do not use whomever this is unless you know how you are billed
Lottie Everett MSN APRN FNP-C
GBConstant issue There is poor communication. I have had very little guidance, education, and information on the process and fees. I taught myself most of the information prior to finding out I had 21 hours of training available. Every little item is a charge. Each item is needed to run a practice; therefore, the base cost is completely null due to all the extras that are needed to run the practice properly. It is hard to budget when the price is never the same. The date this all started was August 1, 2022. Lottie
customer
GBConvoluted and Confusing For a large business it is probably a great program. However for a small business not as useful. Software is convoluted and not user friendly. It is not intuitive and the user manual is completely unhelpful to find answers with. It's also a one year financial commitment, probably due to the fact I and others would like to abandon it before a year is up. The only reason I rated it this high is because my trainer was fantastic.