Jen
GBUsed to love AdvancedMD Glitchy system that take too long too load. Anytime you guys do updates it messes up the entire system, clearing my cache and history did nothing to fix the glitches. Disappointed because this makes clients upset and the providers. Harder to do my job when the system doesn't work like it should.
Daren Martin, UMB CEO
GBInitial sales and contract securement… Initial sales and contract securement with Preston and team was really good. Then once we started kickoff calls, there has been some less than desirable last minute rescheduling and on last call. One of presenters/trainers didn't seem as knowledgable and proficient as she should with the position.
customerTomeka
GBGreat customer service. Cost and Reporting not good. Great customer serivce. To expensive for Advanced Insight when you have a CBO account. Too expensive on Telehealth when you have a group account and you have to pay for all providers even if most do not not need it. Reporting is taking a long time to run. Many times it does not run. We have created tickets for it and everytime we get asked to give more information. There is no information .. Nothing comes up. Not a fan of Open Edge.
customer
GBSome times struggle to get to the… Some times struggle to get to the person needed to take care of the issue. Several times when calling in about an issue or keying one in via computer, we do not get call backs. We just keep checking on the issue, and it does get resolved, but it us testing to see if it is working yet. Most associates I speak with are friendly, which is appreciated!
Olga L Webber
GBWARNING: AdvancedMD is a smaller EMR vendor that… AdvancedMD is a smaller EMR vendor that does not have the band width to help with day to day projects and interfaces. Our initial sales rep was great at selling us the product, and little after signing us on, disappeared! They will penny pinch you for every little item you ask and will harass you if you do not sent payment promptly. When it comes to requesting something from them, they drag their feet! My advice, go with a larger company, although it may be a bit more expensive, it will pay off, rather than going with AMD, because the cost for AMDs will increase every month! Take it from me, I have worked with many EMR vendors, but never one like AMD.