Jon Hoover
GBOur small practice has used AdvancedMd… Our small practice has used AdvancedMd for two years the software can do amazing things if you choose to utilize all the bells and whistles. Whenever I have a question, they are reachable with little to no wait time. They usually can solve my issues in a matter of minutes with friendly customer service. I also use their RCM team and our team leader Jose- Miguel stays on top of my account. I am very pleased with our decision to use AdvancedMD and I would recommend them to any practice
customer
GBSome times struggle to get to the… Some times struggle to get to the person needed to take care of the issue. Several times when calling in about an issue or keying one in via computer, we do not get call backs. We just keep checking on the issue, and it does get resolved, but it us testing to see if it is working yet. Most associates I speak with are friendly, which is appreciated!
customer
GBCannot access PDMP as mid level… Cannot access PDMP as mid level provider, cannot prescribe gabapentin in VA due to system error that doesn’t trigger me to input controlled med token. Too many bugs that are not fixed.
Daren Martin, UMB CEO
GBInitial sales and contract securement… Initial sales and contract securement with Preston and team was really good. Then once we started kickoff calls, there has been some less than desirable last minute rescheduling and on last call. One of presenters/trainers didn't seem as knowledgable and proficient as she should with the position.
customer
GBMy experience with AdvancedMD ... My experience with AdvancedMD has went very well. Our transition is taking extra some time, though we are moving forward at a nice pace. We are transitioning in a very quick period, rather than taking the normal extended timeframe. This caused the need for us to work quickly, though I feel we are receiving a lot of support along the way.