The support system at AdvancedMD could… The support system at AdvancedMD could be improved. The chat is helpful but sometimes you need someone to walk you through something and hold times for that are at LEAST an hour, I think that is ridiculous. I feel the company nickles and dimes for every additional useful module when they are already making money from every encounter we have. Either you are selling me a service that can sustain a private practice or you're not. We would honestly explore other EMR systems if we didn't have so many clients already. The switch is too much at this time.

Broken portal with AdvancedMD = No new clients I attempted to set up an EHR with this company and at the end of the set-up, when I was ready to go live, I discovered that the portal did not work to connect prospective patients to me. I spent weeks trying to resolve this issue with the company and was told that it was my computer, my Internet, my firewall... I reported the issue of a broken portal multiple times to numerous IT and other AdvancedMD staff with no resolution to the issue. The portal only worked when I had 5 bars for Internet connectivity in a nearby city. As a telehealth provider, I expect many of my prospective patients to be living in rural environments without access to care and will likely also have imperfect Internet connectivity. Because of this serious defect in this EHR service, I canceled the contract with AdvancedMD and have found another EHR provider with a more robust portal.

Initial sales and contract securement… Initial sales and contract securement with Preston and team was really good. Then once we started kickoff calls, there has been some less than desirable last minute rescheduling and on last call. One of presenters/trainers didn't seem as knowledgable and proficient as she should with the position.

Great customer service. Cost and Reporting not good. Great customer serivce. To expensive for Advanced Insight when you have a CBO account. Too expensive on Telehealth when you have a group account and you have to pay for all providers even if most do not not need it. Reporting is taking a long time to run. Many times it does not run. We have created tickets for it and everytime we get asked to give more information. There is no information .. Nothing comes up. Not a fan of Open Edge.

My experience with AdvancedMD ... My experience with AdvancedMD has went very well. Our transition is taking extra some time, though we are moving forward at a nice pace. We are transitioning in a very quick period, rather than taking the normal extended timeframe. This caused the need for us to work quickly, though I feel we are receiving a lot of support along the way.