Tim
GBDon’t get burned by AdvancedMD. Customer service was not helpful. Our tickets were never completed and always closed without a resolution. Implementation was terrible. We started paying in October never went live and we’re able to get out of our contract 7 months later. We lost thousands of dollars and time. Stay as far away from them as posible.
customer
GBMy experience with AdvancedMD ... My experience with AdvancedMD has went very well. Our transition is taking extra some time, though we are moving forward at a nice pace. We are transitioning in a very quick period, rather than taking the normal extended timeframe. This caused the need for us to work quickly, though I feel we are receiving a lot of support along the way.
customer
GBCannot access PDMP as mid level… Cannot access PDMP as mid level provider, cannot prescribe gabapentin in VA due to system error that doesn’t trigger me to input controlled med token. Too many bugs that are not fixed.
Courtney B
GBOur providers office consists of 17… Our providers office consists of 17 providers and office staff of 7, we found the software to be very user friendly, when you contact support, they are always readily available to assist Lori and Marilyn are my favorite. The system has so many reports that allow you to gather data for just about any issue. The RCM team was AMAZING, they really do strive to have claims resolution, if you can pick your team ask for Kevine Thompson, Felecia Green and Jessica Hartman those ladies are great and very patience :)
Olga L Webber
GBWARNING: AdvancedMD is a smaller EMR vendor that… AdvancedMD is a smaller EMR vendor that does not have the band width to help with day to day projects and interfaces. Our initial sales rep was great at selling us the product, and little after signing us on, disappeared! They will penny pinch you for every little item you ask and will harass you if you do not sent payment promptly. When it comes to requesting something from them, they drag their feet! My advice, go with a larger company, although it may be a bit more expensive, it will pay off, rather than going with AMD, because the cost for AMDs will increase every month! Take it from me, I have worked with many EMR vendors, but never one like AMD.