The support system at AdvancedMD could… The support system at AdvancedMD could be improved. The chat is helpful but sometimes you need someone to walk you through something and hold times for that are at LEAST an hour, I think that is ridiculous. I feel the company nickles and dimes for every additional useful module when they are already making money from every encounter we have. Either you are selling me a service that can sustain a private practice or you're not. We would honestly explore other EMR systems if we didn't have so many clients already. The switch is too much at this time.

Broken portal with AdvancedMD = No new clients I attempted to set up an EHR with this company and at the end of the set-up, when I was ready to go live, I discovered that the portal did not work to connect prospective patients to me. I spent weeks trying to resolve this issue with the company and was told that it was my computer, my Internet, my firewall... I reported the issue of a broken portal multiple times to numerous IT and other AdvancedMD staff with no resolution to the issue. The portal only worked when I had 5 bars for Internet connectivity in a nearby city. As a telehealth provider, I expect many of my prospective patients to be living in rural environments without access to care and will likely also have imperfect Internet connectivity. Because of this serious defect in this EHR service, I canceled the contract with AdvancedMD and have found another EHR provider with a more robust portal.

Don’t get burned by AdvancedMD. Customer service was not helpful. Our tickets were never completed and always closed without a resolution. Implementation was terrible. We started paying in October never went live and we’re able to get out of our contract 7 months later. We lost thousands of dollars and time. Stay as far away from them as posible.

One of the most disceitful One of the most disceitful, dishonest companies I've experienced. Would not do business with or recommend to anyone. As for their service, leaves much to be desired. Their support is full of disgruntled employees looking to avoid helping. They start you off with a low price but increasingly gets higher and higher and higher. Quitting them is very hard they will not give you your records unless you pay them and they will try to get every last penny from your before your leave, in any way possible. This is my own personal opinion.

Ben was amazing Ben was amazing! He explained the product so well and even got us excited about the software purchase. We are usual a tough sell but his friendly and knowledgeable nature made us feel very at ease with the transition. We are genuinely excited to be working with Advance MD because of him!