Used to love AdvancedMD Glitchy system that take too long too load. Anytime you guys do updates it messes up the entire system, clearing my cache and history did nothing to fix the glitches. Disappointed because this makes clients upset and the providers. Harder to do my job when the system doesn't work like it should.

Broken portal with AdvancedMD = No new clients I attempted to set up an EHR with this company and at the end of the set-up, when I was ready to go live, I discovered that the portal did not work to connect prospective patients to me. I spent weeks trying to resolve this issue with the company and was told that it was my computer, my Internet, my firewall... I reported the issue of a broken portal multiple times to numerous IT and other AdvancedMD staff with no resolution to the issue. The portal only worked when I had 5 bars for Internet connectivity in a nearby city. As a telehealth provider, I expect many of my prospective patients to be living in rural environments without access to care and will likely also have imperfect Internet connectivity. Because of this serious defect in this EHR service, I canceled the contract with AdvancedMD and have found another EHR provider with a more robust portal.

Don’t get burned by AdvancedMD. Customer service was not helpful. Our tickets were never completed and always closed without a resolution. Implementation was terrible. We started paying in October never went live and we’re able to get out of our contract 7 months later. We lost thousands of dollars and time. Stay as far away from them as posible.

I wanted to write to all of you to make… I wanted to write to all of you to make you aware of what an excellent reimbursement specialist Chana is! She is such a huge help to me in my practice, checks in frequently, provides education and assistance for reimbursement/payment needs, in an ever-changing electronic world. I told her last week that she is, by far, the most helpful Advancedmd person I have worked with since joining your company. I realize that you usually hear about complaints and grumbling, but I wanted to offer a positive reflection of Chana. I wouldn't be able to run my practice, care for my patients, and keep my sanity without the special attention to detail and support I receive from her. Yours truly, Eleanor Dudek, PMHNP

Great customer service. Cost and Reporting not good. Great customer serivce. To expensive for Advanced Insight when you have a CBO account. Too expensive on Telehealth when you have a group account and you have to pay for all providers even if most do not not need it. Reporting is taking a long time to run. Many times it does not run. We have created tickets for it and everytime we get asked to give more information. There is no information .. Nothing comes up. Not a fan of Open Edge.