Some times struggle to get to the… Some times struggle to get to the person needed to take care of the issue. Several times when calling in about an issue or keying one in via computer, we do not get call backs. We just keep checking on the issue, and it does get resolved, but it us testing to see if it is working yet. Most associates I speak with are friendly, which is appreciated!

Broken portal with AdvancedMD = No new clients I attempted to set up an EHR with this company and at the end of the set-up, when I was ready to go live, I discovered that the portal did not work to connect prospective patients to me. I spent weeks trying to resolve this issue with the company and was told that it was my computer, my Internet, my firewall... I reported the issue of a broken portal multiple times to numerous IT and other AdvancedMD staff with no resolution to the issue. The portal only worked when I had 5 bars for Internet connectivity in a nearby city. As a telehealth provider, I expect many of my prospective patients to be living in rural environments without access to care and will likely also have imperfect Internet connectivity. Because of this serious defect in this EHR service, I canceled the contract with AdvancedMD and have found another EHR provider with a more robust portal.

One of the most disceitful One of the most disceitful, dishonest companies I've experienced. Would not do business with or recommend to anyone. As for their service, leaves much to be desired. Their support is full of disgruntled employees looking to avoid helping. They start you off with a low price but increasingly gets higher and higher and higher. Quitting them is very hard they will not give you your records unless you pay them and they will try to get every last penny from your before your leave, in any way possible. This is my own personal opinion.

Great customer service. Cost and Reporting not good. Great customer serivce. To expensive for Advanced Insight when you have a CBO account. Too expensive on Telehealth when you have a group account and you have to pay for all providers even if most do not not need it. Reporting is taking a long time to run. Many times it does not run. We have created tickets for it and everytime we get asked to give more information. There is no information .. Nothing comes up. Not a fan of Open Edge.

If it weren't for Deb we'd still be out of service The technical support was dismissive, canned answers and a refusal to think outside the box. 1 tech would just give a canned answer . 2nd disappeared from the chat and 10 minutes later told me via email no one else will talk to you and your issue is yours. 3rd tech listened but gave same answer. 4th tech at least gathered information and gave us a ticket number. Deb was our 5th tech and she doggedly pursued it and verified that the issue WAS on the AdvancedMD/CloudFront side and got it resolved.