Long-term client for 13+ years, growing concerns We have been a long-term client for 13+ years and are starting to get concerned about Buildium. We have seen new features drug out for years and still not useable, and changes to their listing syndications that we did not know about until we had to alert Buildium to the massive issues that it was creating. Hope to see some changes

Stay away Stay away! Horrible service, salesmen, and support team!! A Buildium sales rep signed me up under the agreement that I could connect my credit cards to Buildium's accounting software. Upon signing up, I realized this to be not true. I promptly contacted him to have my account closed and he essentially ghosted me. I reached out to the customer service team and they told me they had processed my cancellation and that I should receive a refund. I never did, so I followed up over the course of two weeks and still have yet to hear anything back. They are now trying to charge me again and continue my subscription despite the fact that I have IN WRITING that my account was canceled. Buyer beware!!!

easy to use easy to use. phone support is a great help. i can't stand those companies that don't offer phone support. buildium helps streamline so much. just wish they would allow tenant files to compartmentalize in one place. For example, tenant app, screening docs, inspection reports, tasks, requests, etc. These things should automatically be accessible in the tenant summary page. Instead, I need to go to inspections-find that tenant report, etc. It is a bit annoying to have to go to 3 or 4 different places, then download, then upload just to have a complete working history of a tenant file.

Buildium is an excellent site, but Canadians lack services Buildium is an excellent site. Being from Canada though, there are things that they do which are not useful to us, and things we wish they did, but probably the number os Canadian clients might not justify the expense. Canadian tax system for example. Another problem is that tenant payments by credit card are not extended to Canada. Don't know why, we were no offered a reason.

We have been with Buildium now about 60… We have been with Buildium now about 60 days. The onboarding process was fairly smooth, the access to Support has been night and day compared to the poor access to support at Appfolio. There are a few features missing from the platform that hopefully will come on the road map soon. They are innovating and continuing to make improvements. Buildium is a platform we can grow with.