QuickBooks upgrade Overall, our upgrade from QB 2011 to 2020 was a very smooth one thanks largely to Jake in customer care and Marcus, who did a great job with our initial upgrade from 2011 to 2019. I did experience some delays in support response time between our 2019 and 2020 upgrade, which were quite frustrating and extremely lengthy. Jake was able to escalate my request and, with Roy's help today, I've been successfully upgraded to 2020. Thanks to all for their assistance!

Great JOB iNSYNQ!!! Like many others, our company was affected - almost nonoperational due to attack on iNSYNQ. This could happen to anyone. True - all situation was very frustrating, but iNSYNQ engineers proved they know they job very well and will do whatever it takes to keep customer's data safe. That means a lot. Could communication with customers be better - probably, but in this extreme situation lets give them a break on that.

Unsafe and Insecure Unsafe and Insecure Please be aware how unsafe and dangerous it is to use cloud based programs like Insynq. We are learning first-hand what happens to our company when Insynq gets hack. We have been struggling to get clear information about what happened and how it will be resolved.

If zero stars was an option If zero stars was an option, that is what they would get from me. 36 hours after they said that 96% of customers are back online, I am still out. Now day 13 and still no direct communication from Insynq as to when my data and desktop will be accessible. If there is another Sage provider, I will be switching. How can a business like this not be backing up their data and software so that they are immune to attacks such as this ransomware attack?

My company just moved everything from … My company just moved everything from our local server over to Insynq about 2 weeks ago. Our experience with them has been nothing but GREAT! Their customer service representatives are always very polite and solve any issues we have right away. Their tech support takes care of almost everything in setting up your server with all the software you use. Their servers are very easy to use. Nothing but a positive experience so far.