Fooled again by iNSYNQ (second time)...There won't be a 3rd! For the second time in less than 18 months, INSYNQ is down again. We were told that they had "redundant systems" and data centers for security. When I asked them today why they don't just use the other data center, the Tech Support representative said, "this is the only data center I am aware of." So much for securing our data an insuring up time. To my knowledge, Ransomware shouldn't even be able to traverse discrete VM's. They must have a "mass share" of something very common to their VM set up. Scratching my head on this one. Fooled again

My company just moved everything from … My company just moved everything from our local server over to Insynq about 2 weeks ago. Our experience with them has been nothing but GREAT! Their customer service representatives are always very polite and solve any issues we have right away. Their tech support takes care of almost everything in setting up your server with all the software you use. Their servers are very easy to use. Nothing but a positive experience so far.

The first 2 years with Insynq were… The first 2 years with Insynq were great. Since then it continuously went downhill. Even after the 2 outages we had, we gave them the benefit of the doubt. Customer support is pretty much non existent and lack of communication does not help either. After being on hold to talk to someone for an issue that should literally take 5 seconds to fix (an update needed to be ran. Remote in, input credentials and it's complete) took 2 full days including multiple calls, being called the wrong name after being corrected more than 3x and getting nowhere. Losing days of work for something so easy to fix. Now that we are cancelling, we have to pay for a month that we're not even using just to be done with the BS!

So some folks are up and running So some folks are up and running? Thank you Jesus!!!!!!!!!!! But going forward, we need for the entire SaaS industry to really explain that no matter what, if we don't make our own backups, a business interruption such as this could happen again. REGARDLESS of who the cloud provider is.

If zero stars was an option If zero stars was an option, that is what they would get from me. 36 hours after they said that 96% of customers are back online, I am still out. Now day 13 and still no direct communication from Insynq as to when my data and desktop will be accessible. If there is another Sage provider, I will be switching. How can a business like this not be backing up their data and software so that they are immune to attacks such as this ransomware attack?