The service pretends to translate PDF… The service pretends to translate PDF files for free, then after obtaining your data, it reveals the cost for the translation. If I had seen the price of $123 for 46 pages of translation upfront, I would not have provided them with my personal information. To me, this is a minor trickery, dishonesty.

Service could be better. More information on website would be good After a little discussion I'm giving them now 3 stars instead of just 1 star. There have been misunderstandings on both sites. At least they refund the money to me. But the way they respond to negative reviews can be improved. I believe there is some potential left on the table.

Be wary of their billing practices I knowingly paid to get a document translated but was unaware that I would then be charged an ongoing monthly storage fee. It may have been stated somewhere but wasn't obvious. Given their emails were going to an account I don't check often, and that they use a billing service called Paddle.net, it took me a few months to realize what was happening. I cancelled the service but they still charged me for the next two months. With the help of Paddle they have reimbursed one month but are refusing to reimburse the 2nd month. I like to give startup companies a chance, and the quality of the translation was okay, but can't recommend DocTranslator given their billing practices.

I'm a freelance writer working with… I'm a freelance writer working with international clients, and DocTranslator has been a godsend, it's so easy to use and fast at translating my articles and contracts, The accuracy is spot on, which is super important for my work. I've recommended it to all my colleagues

Poor customer service Poor customer service. I upladed the document to translate and they provided a quote. Approved the quote and DocTranslator couldn't translate - immediatley contact and asked for help or a refund. They said they're unable to refund nor help. Since I placed on a credit card able to get a refund from credit card company as within 24 hours of purchase - federal law. Can't belief they don't follow federal law.