Sent two gifts to someone and I was… Sent two gifts to someone and I was unable to view the thank you videos that were sent to me from the person receiving the gifts. The website has technical issues with the customer support admits, and provides no way to retrieve the videos. I would not recommend using this site for sending gifts to someone

as a retailer dealing with luxylist as a retailer dealing with luxylist, support was terrible because they never answered our queries but still expected us to send out the products. Their activity/purchases are flagged as high risk by our merchant software yet they do not provide any assurance that it's not.

The experience ordering was fine The experience ordering was fine. I got notification from the person I sent the gift to, that you were out of stock. You made a gift a job for the person that I was sending the gift to. She had to choose something else. That made it not a fun thing to receive.

Delays The initial order when great. My second has yet to be delivered. No communication is very frustrating.

I would suggest staying away I would suggest staying away. An attempt to order an item off a friend's list went array in many ways and it was all on LuxyList's side. The item ordered wasn't available (after sending a confirmation notice) so instead of offering the chance to choose something else, they kept the money saying they would give credit (in the amount of the item, I eat the shipping costs for something they didn't send) to the person I was ordering for. Due to the fact I received a confirmation email followed by 'sorry we don't have it' email (within a few short hours ) I threatened to fine a complaint to credit card company. When I did they cancelled a second order (one that could be completed) and said they took steps to not allow me to do business with them. The unavailable item remained on their website for several days after this issue. Humm why is that? I think the reply from this company explains how they are. "I became aggressive" They are telling you I am a bad person. Their cancelling the second order demonstrates that I had faith in their company and they didn't want to run the risk of not having another item. This is all on them 100%. I made a purchase and they couldn't fulfill it so I made second purchase and asked for credit for the first purchase and they refused to do so. Fact of the matter is they couldn't complete the transaction (after saying it was completed) and having a "we're keeping your money" policy is there because the probability of them not being able to complete any transaction is high. You are taking a risk. Stay away from them.