Dariela
RUJust an advice to pay more attention to your customers! Dear Paymentwall, why not to get 24/7 support? Many people are struggling, as you see, or customer satisfaction is not the priority? What is then? It takes ages to get the response, I already created 3 inquiries to remind about the inquiry. Average response time is around a week. Isn't it funny? It takes way too long, I consider other provider.
Xutian Xu
PHIt took a while but they did it! GJ! I was on the verge of giving up on asking for help for my problem of my account getting blocked for a certain payment system. However, after a day or 2, they managed to fix my problem, they didn't gave up on me. Thank you! P.S please reply to my mails so I don't give up the next time I ask for help! xD
Vojtěch Jarolím
CZWaste of time Spent an hour trying to make a purchase before giving up. Basic "Pay with credit card" option didn't load on several devices/browsers even without ad-block. The other options require you to send them your government ID and proof of your adress etc. Why is this a thing when Paypal exists?
Alex Brown
PFHighly unsatisfied and upset Highly unsatisfied! Feel upset! Account creation and approve took more than two months with numerous paperwork demands and multiple delays from Support's responses for days. After all, a Project which was finally tuned to live was banned without any clear explanations while it even did not start to work. Shame, gays!
Eren
DEDisappointing Experience with Paymentwall Service I am deeply disappointed with the level of service provided by Paymentwall. Despite promptly supplying all the requested information in response to their email #189466526, their support team has been utterly unhelpful. Not only did Paymentwall fail to address my concerns, but their lack of assistance has left me feeling frustrated and inconvenienced. It is unacceptable for a service provider to ignore customer inquiries, especially when all necessary details have been provided. I expected better from Paymentwall, but sadly, their inability to resolve issues and provide adequate support has severely tarnished my opinion of their services. I strongly advise others to reconsider using Paymentwall until they improve their customer support and responsiveness.