Signed up to a free trial of Sophos… Signed up to a free trial of Sophos Home Premium. As soon as the trial expired, more my traffic to more than 50% of websites started bing blocked. Needless to say I wasn't inspired with confidence so didn't convert to being a paid customer.

Sophos is great if you have advanced… Sophos is great if you have advanced knowledge or if you work with a great Sophos Partner. Most of the bad experiences that I have experienced are with improper setups which isnt usually the customers fault rather the Sophos Partner that gives them poor instructions. I'm glad Sophos is providing more customers with health checks so that they can understand the issues that they are experiencing.

Absolute nightmare Absolute nightmare, nothing ever works properly or first time, new support portal you have to register for and then wait ages to be approved before you can log a ticket. Support has really gone down the pan. Wish we had never renewed hardware with them. In 3 years will move to another vendor.

No concept of customer service I had been using Reflection email filtering software for many years which came to 'end of life' on 31st March 2023. I asked Sophos what their suggested replacement was and they promised to get their 'senior CAM' to 'loop up' and 'reach out' to me (yuch!) in order to get one of their ISPs to sell me their new product. Incredibly 4 people were involved with this and surprise surprise - I never heard from them again. So that's there approach to customer service in a nutshell!

They cold call me every day Somebody from Sophos has been cold calling me virtually every day for the past month despite me never having been a customer. I have repeatedly asked to have my data erased under GDPR laws but to no avail. The calls come from different mobile and landline numbers as well as withheld numbers so are difficult to ignore when you are expecting other important calls. Pretty ironic for a company publishing blogs about stopping cold callers and scammers.