Excellent Support Recently I have transferred around 600 domains, very easy and hassle free transfer. I've contacted chat support and their support team (Bárbara Freitas) handled everything and reduced my work. I have been using EPIK since 2016 and had zero issues with them. Lower price in the market, user firendly domain management system, more over excellent support from EPIK's CEO Robert Monster

Customer Service Isn't That Hard! I used to have a decent opinion of Epik, but they seriously dropped the ball on basic customer service. Admittedly, I missed the domain renewal date because I hadn't updated my primary email. When I reached out to Emily in the chat, she initially offered a $30 credit to resolve the issue. However, upon completing the transaction, the promised credit never appeared. Instead of taking responsibility, Emily blamed me for not following the correct procedure. When I simply asked for a $30 refund to my card, she claimed it couldn't be done, which is frankly ridiculous. Any reputable company should be able to handle a refund. I'm finished with Epik. There are other places to buy domains that are more reputable than Epik. Losing domain isn't a big deal compared to dealing with their awful service. Enough is enough.

Sold a domain through here Sold a domain through here, they sent money to masterbucks, been about 3 weeks and payment to my bank is still pending, they don't reply to support at masterbucks.com and it looks to be a scam company, should be prosecuted both this epik which has their logo on it and masterbucks. Edit just got paid, took 3 months for some reason???

Seriously, where is customer service? Seriously. They let me register an name with the word Google in it. They have a 5 day refund policy but I didn't realize I had made a possible error until the ninth day. Hmmm, I have a brick-and-mortar business, and if I were so petty as to not issue a refund 4 days after the deadline, where would my (or your) business be? It's so sad that keeping my $149 is more important than the potential thousands of dollars that they will never see because of their policies. My goodness, the guy I spoke to just kept texting his script in the chat and then even phoned me to recite the same scripts! I mean, really, why bother picking up the phone if your not going to help, he just kept saying we're here to help...but was he? I only ask because he didn't move an inch, wouldn't escalate my issue to a manager, and then closed the chat before I could add more comments. I'm so disappointed in this business, It's a sad commentary on so many businesses today.

Alleged to be dishonest & may keep your money & also expose your data A few years ago we sold several low priced domains using Epik.com but were never paid. There was no way to withdraw the funds. We finally threw in the towel and gave up because it was too much time, work and energy trying to collect. To add salt to our wounds more recently their entire data base was exposed to hackers and our identity was used by a criminal to open fraudulent bank account in our name. Stay far away from the Epik.com scam!