Weeks to register. In-Store Credit for Unfulfilled Orders. Paid for new domain registrations 2+ and 3+ weeks ago. Gave up waiting and used another registrar because I didn't want to risk losing the domains. I believe they issue In-Store Credit (still waiting) for unfulfilled orders. Not sure if they'll refund the money via original payment method, so I may be out a few hundred $$$. **update** Nearly 7 weeks now since paying for registrations. No response from Customer Support. Been with them > 4 years. Used to be amazing. Don't know what's going on. Had to move on considering they must be on the way out.

Excellent Support Recently I have transferred around 600 domains, very easy and hassle free transfer. I've contacted chat support and their support team (Bárbara Freitas) handled everything and reduced my work. I have been using EPIK since 2016 and had zero issues with them. Lower price in the market, user firendly domain management system, more over excellent support from EPIK's CEO Robert Monster

Web Hosting Failure They have been playing games with our web hosting, site was not accessible for three months until I was flagged by a customer and ask "support" to check access. They blocked our site on purpose and only restored it when we complained. Support appears to be non domestic US and third world in nature. Epik.com web hosting is as bad as InMotion.com hosting, which we thought was the worst. We cannot recommend their hosting or their version of C-panel, buyer beware - run like hell if your thinking about using their hosting.

Seriously, where is customer service? Seriously. They let me register an name with the word Google in it. They have a 5 day refund policy but I didn't realize I had made a possible error until the ninth day. Hmmm, I have a brick-and-mortar business, and if I were so petty as to not issue a refund 4 days after the deadline, where would my (or your) business be? It's so sad that keeping my $149 is more important than the potential thousands of dollars that they will never see because of their policies. My goodness, the guy I spoke to just kept texting his script in the chat and then even phoned me to recite the same scripts! I mean, really, why bother picking up the phone if your not going to help, he just kept saying we're here to help...but was he? I only ask because he didn't move an inch, wouldn't escalate my issue to a manager, and then closed the chat before I could add more comments. I'm so disappointed in this business, It's a sad commentary on so many businesses today.

Customer Service Isn't That Hard! I used to have a decent opinion of Epik, but they seriously dropped the ball on basic customer service. Admittedly, I missed the domain renewal date because I hadn't updated my primary email. When I reached out to Emily in the chat, she initially offered a $30 credit to resolve the issue. However, upon completing the transaction, the promised credit never appeared. Instead of taking responsibility, Emily blamed me for not following the correct procedure. When I simply asked for a $30 refund to my card, she claimed it couldn't be done, which is frankly ridiculous. Any reputable company should be able to handle a refund. I'm finished with Epik. There are other places to buy domains that are more reputable than Epik. Losing domain isn't a big deal compared to dealing with their awful service. Enough is enough.