Has the potential to dominate! We have been using Mhelpdesk for almost 6 months now. The initial setup went fairly smooth. We were assigned a rep that was with us every step of the way. Me having a technical background made it easier, but I could see how someone who has no experience might stumble quite a bit. The training videos are decent but could use some fine tuning. It took about 3 months to say that we were running smoothly, which is a little longer than I expected. However, now that we are on the ground running, we are really enjoying the software. We know that MHD is still adding new features and some of them are much needed, like recurring work orders, which we are beta testing right now. The mobile app really needs a renovation, which we hear is coming soon! Overall, I would definitely recommend this to a friend, simply due to the low cost each month. As a small business owner, who watches every penny, I can tell you that I have researched many FSM softwares and this is definitely the best bang for your small business dollar. Bryan H. Owner Handcrafted Pool Care

Worst decision we made! We expected so much more from mHelpDesk based on the initial customer service experience. The number of issues once we were using the software were unacceptable and our overall impression of mHelpDesk quickly went from "We love this!" to "The WORST DECISION we made!!"

Do not trust or use this company!!! Do not trust or use this company!!! We've recently subscribed to MHelpdesk for field software after a trial with them. With the upcoming GDPR regulations coming in across Europe, we specifically asked them if the software will be GDPR compliant prior to purchasing for obvious reasons as it would affect all their European customers. We were categorically told us it would so we paid the premium setup service and paid or subscription to start on the 1st April 18. on the 29 April they emailed us to say that their software will not be compliant with GDPR and that they are not prepared to do the work to make it compliant. Of course, having been mis-sold the service which is not fit for purpose for our country, they agreed to refund the setup costs, but refused to refund the annual subscription that we were 30 days into, which we've not even used the service once as the setup had not been completed! Several emails later, they have decided to keep the full annual subscription for a service they have withdrawn from us due to it not being compliant or fit for purpose. Another company who promise the earth and pester you for the business, and then fail to deliver and also keep the money!!! I'm disgusted with them.

Top drawer sales and training The sales process was handled by Dominic who listened very attentively and recognized that I don't purchase based on "fire sale" sales methods. He was an excellent sales person. Selena was extremely qualified in our initial training on use of the software. She knows the product, was patient and very easy to understand. As a technodummy, I finished the call and understood everything I had just heard. That's a good trainer.

Really unhappy with them as a loyal … Really unhappy with them as a loyal customers. Have been with them for over 3 - 4 years and run a gas and electrical company. We noticed the server was down at 8:50am on friday, which prevents from doing any bookings / sales. Also all our engineers could not work as they could not see their jobs on their apps. I tried to contact them via Facebook where they responded at 9:15am and said was looking into it. Its is now 12:44pm in the afternoon and have had no response and very unhappy - no follow up calls or updates. It has been bad - lost a lot of money. I can understand systems / servers go down - but have the decency to respond to us. Very unhappy. Andrew - CEO Landlord Certificates Ltd