Excellent customer service Easy to reach, very responsive, willing to take time to be sure we know what we're doing. Invited us to call back at anytime to work out any issues we have. Told us they're working on the few idiosyncratic adjustments we need (ability to have multiple customers with the same name, etc.)

Has the potential to dominate! We have been using Mhelpdesk for almost 6 months now. The initial setup went fairly smooth. We were assigned a rep that was with us every step of the way. Me having a technical background made it easier, but I could see how someone who has no experience might stumble quite a bit. The training videos are decent but could use some fine tuning. It took about 3 months to say that we were running smoothly, which is a little longer than I expected. However, now that we are on the ground running, we are really enjoying the software. We know that MHD is still adding new features and some of them are much needed, like recurring work orders, which we are beta testing right now. The mobile app really needs a renovation, which we hear is coming soon! Overall, I would definitely recommend this to a friend, simply due to the low cost each month. As a small business owner, who watches every penny, I can tell you that I have researched many FSM softwares and this is definitely the best bang for your small business dollar. Bryan H. Owner Handcrafted Pool Care

Top drawer sales and training The sales process was handled by Dominic who listened very attentively and recognized that I don't purchase based on "fire sale" sales methods. He was an excellent sales person. Selena was extremely qualified in our initial training on use of the software. She knows the product, was patient and very easy to understand. As a technodummy, I finished the call and understood everything I had just heard. That's a good trainer.

ISSUE RESOLVED!! IT TOOK A LITTLE BIT, BUT THE HAPPINESS TEAM CAME THROUGH IN A BIG WAY TODAY!! THE AUTO RULES TOOK A LOT TO GO THROUGH BUT THEY DID GET THE ISSUE RESOLVED WHICH WAS A RELATIVELY EASY FIX FOR ME ONCE THEY FOUND IT. THE ATTACHED SCREEN SHOT HOWEVER, WAS NOT ATTACHED TO THE EMAIL SO THEREFORE ONLY 4 STARS. THE DIRECTIONS WERE CLEAR AND CONCISE SO LED ME TO AN EASY RESOLUTION TO MY ISSUE.

Really unhappy with them as a loyal … Really unhappy with them as a loyal customers. Have been with them for over 3 - 4 years and run a gas and electrical company. We noticed the server was down at 8:50am on friday, which prevents from doing any bookings / sales. Also all our engineers could not work as they could not see their jobs on their apps. I tried to contact them via Facebook where they responded at 9:15am and said was looking into it. Its is now 12:44pm in the afternoon and have had no response and very unhappy - no follow up calls or updates. It has been bad - lost a lot of money. I can understand systems / servers go down - but have the decency to respond to us. Very unhappy. Andrew - CEO Landlord Certificates Ltd