Do not give this company your Credit… Do not give this company your Credit Card. What they promise over a phone conversation is not what they can provide. We are a Large Commercial service company since 1997. We have been looking for a system to help us keep up on invoicing and hold customer history. Also to use as a key Reporting Tool to see how each Tech is doing. This was all a promise of YES we can do all of that for you. Just to find out that it wasn't .... Long story short they collected 3,499.00 and took two months of payments of $799 each month. No service was provided and I had to cancel after the second phone conversation to find out that they can not help us or give us what they initially promised. They are refusing to refund me in full and only offered to pay back $1,598.00, because they said that it is in their section 19 user agreement that was never sent or discussed. This is outrageous and I have contacted our Attorney. I feel like we have been robbed of over $5K. I even asked before they took my money if it didn't work and we did not start the 60 day transfer of data if I could get refunded! Not a good Company to get involved with if you are looking for answers - Please ask them to provide it in writing and try it out before paying. Super Frustrating and I am a very angry Customer who got scammed.

Basic system. Great for those just starting out. Customer service responds quickly and they are very pleasant. Beyond that there are issues. Useful features that do work are changed or eliminated with out any notice so things will just randomly stop working as they had been. Super frustrating! That prompts you to take time to reach out which garners the usual response of "we made changes, so sorry". I've been offering up feed back for a year on this product. I never receive any feedback other than a canned email. Things that we would like to see work better are ignored. It's been an awful experience thus far prompting us to research a new CRM. The system is basic and leaves me doing much of my job manually via spreadsheets etc.

Big promises - left out to dry once the free evaluation time expired Unfortunately for us it was a typical sales pitch that promised the world, but delivered nothing. We even paid a handsome sum for customization, but after four months of testing and missed deadline on Mhelpdesk part we decided to stay with the old software we still use today (BlueFolder). We liked the interface and the look, but it was all smoke and mirrors. There was no effort on the development team to make things right at all, and we felt like they just didn't care. I hate writing bad reviews, but after not even being offered a partial refund I decided to help others avoid the unpleasant experience we had. There was never any follow-up to see what went wrong and attempt to make things right, or find what went wrong. Bad sign.

Poor business practices After spending hours of my time setting everything up, I discovered it didn’t have the reporting capabilities I needed for my business. I was then told they would investigate how they could figure out a workaround. I’m assuming they couldn’t since the next contact was from a different rep to cancel my service. At this point I requested a refund and they took two more days to reply with a denial. In short, they promised me it could do what I needed and it couldn’t. I wasted hours of my time and $250 bucks for their miscommunication. I feel that is a horrible way to operate your business and would caution anyone thinking about using this service. They obviously don’t care about thier customers or integrity of their company.

No after hours support. Our business is 24 by 7 Our business is 24 by 7. This company closes at 5 pm week days and closed on the weekend... ITS A HELP DESK COMPANY FOR GOD'S SAKE!!! No after-hours support (.) The login site down and we have no tracking of or tasks (.)