Dishonest Reps Dishonest Reps. I was sold MHelpdesk with the guarantee it could perform specific functions and the ability to customize specialized sections of the program. However after getting the run around for weeks from reps trying to find "work arounds" to the features I was promised. I was finally told by a service rep that what i was promised was in fact NOT possible. However they charged me a fee for the "support" I got up to this point for a program that NEVER worked for us and I was constantly asked to "try this instead" rather than getting what I was promised and was paying for.

ISSUE RESOLVED!! IT TOOK A LITTLE BIT, BUT THE HAPPINESS TEAM CAME THROUGH IN A BIG WAY TODAY!! THE AUTO RULES TOOK A LOT TO GO THROUGH BUT THEY DID GET THE ISSUE RESOLVED WHICH WAS A RELATIVELY EASY FIX FOR ME ONCE THEY FOUND IT. THE ATTACHED SCREEN SHOT HOWEVER, WAS NOT ATTACHED TO THE EMAIL SO THEREFORE ONLY 4 STARS. THE DIRECTIONS WERE CLEAR AND CONCISE SO LED ME TO AN EASY RESOLUTION TO MY ISSUE.

Big promises - left out to dry once the free evaluation time expired Unfortunately for us it was a typical sales pitch that promised the world, but delivered nothing. We even paid a handsome sum for customization, but after four months of testing and missed deadline on Mhelpdesk part we decided to stay with the old software we still use today (BlueFolder). We liked the interface and the look, but it was all smoke and mirrors. There was no effort on the development team to make things right at all, and we felt like they just didn't care. I hate writing bad reviews, but after not even being offered a partial refund I decided to help others avoid the unpleasant experience we had. There was never any follow-up to see what went wrong and attempt to make things right, or find what went wrong. Bad sign.

Excellent customer service Easy to reach, very responsive, willing to take time to be sure we know what we're doing. Invited us to call back at anytime to work out any issues we have. Told us they're working on the few idiosyncratic adjustments we need (ability to have multiple customers with the same name, etc.)

Has the potential to dominate! We have been using Mhelpdesk for almost 6 months now. The initial setup went fairly smooth. We were assigned a rep that was with us every step of the way. Me having a technical background made it easier, but I could see how someone who has no experience might stumble quite a bit. The training videos are decent but could use some fine tuning. It took about 3 months to say that we were running smoothly, which is a little longer than I expected. However, now that we are on the ground running, we are really enjoying the software. We know that MHD is still adding new features and some of them are much needed, like recurring work orders, which we are beta testing right now. The mobile app really needs a renovation, which we hear is coming soon! Overall, I would definitely recommend this to a friend, simply due to the low cost each month. As a small business owner, who watches every penny, I can tell you that I have researched many FSM softwares and this is definitely the best bang for your small business dollar. Bryan H. Owner Handcrafted Pool Care