Dishonest Reps Dishonest Reps. I was sold MHelpdesk with the guarantee it could perform specific functions and the ability to customize specialized sections of the program. However after getting the run around for weeks from reps trying to find "work arounds" to the features I was promised. I was finally told by a service rep that what i was promised was in fact NOT possible. However they charged me a fee for the "support" I got up to this point for a program that NEVER worked for us and I was constantly asked to "try this instead" rather than getting what I was promised and was paying for.

Worst decision we made! We expected so much more from mHelpDesk based on the initial customer service experience. The number of issues once we were using the software were unacceptable and our overall impression of mHelpDesk quickly went from "We love this!" to "The WORST DECISION we made!!"

Do not give this company your Credit… Do not give this company your Credit Card. What they promise over a phone conversation is not what they can provide. We are a Large Commercial service company since 1997. We have been looking for a system to help us keep up on invoicing and hold customer history. Also to use as a key Reporting Tool to see how each Tech is doing. This was all a promise of YES we can do all of that for you. Just to find out that it wasn't .... Long story short they collected 3,499.00 and took two months of payments of $799 each month. No service was provided and I had to cancel after the second phone conversation to find out that they can not help us or give us what they initially promised. They are refusing to refund me in full and only offered to pay back $1,598.00, because they said that it is in their section 19 user agreement that was never sent or discussed. This is outrageous and I have contacted our Attorney. I feel like we have been robbed of over $5K. I even asked before they took my money if it didn't work and we did not start the 60 day transfer of data if I could get refunded! Not a good Company to get involved with if you are looking for answers - Please ask them to provide it in writing and try it out before paying. Super Frustrating and I am a very angry Customer who got scammed.

Big promises - left out to dry once the free evaluation time expired Unfortunately for us it was a typical sales pitch that promised the world, but delivered nothing. We even paid a handsome sum for customization, but after four months of testing and missed deadline on Mhelpdesk part we decided to stay with the old software we still use today (BlueFolder). We liked the interface and the look, but it was all smoke and mirrors. There was no effort on the development team to make things right at all, and we felt like they just didn't care. I hate writing bad reviews, but after not even being offered a partial refund I decided to help others avoid the unpleasant experience we had. There was never any follow-up to see what went wrong and attempt to make things right, or find what went wrong. Bad sign.

SCAM!!! DON'T DO IT!!! This program is an absolute scam. I come from over 20 years in IT, web, database development. I've used it for over 2 years because my lead company requires me to. This program was very poorly designed from the very beginning and is full of so many bugs and its only consistency is its inconsistency of functions throughout the program. It can NOT be customized to the user's desires as the forms and reports are not user friendly. The data you enter is not able to be used to filter the data you get out. There is NO development team as the customer support wants you to believe as they have never released fixes/updates for any of these obvious bugs. They are there to take your money, provide support to users to be able to use it as it is, and that's it. DO NOT DO IT.