We have been using this crm for almost… We have been using this crm for almost a year now and it just has way too many issues that instead of helping us run a better business is creating problems for us. The schedule is impossible to read and see when some one is available maybe is we have too many employees idk. When you schedule an all day job with their "all day" job feature it gives them 12am to 12pm times instead of our hours of operation which are marked on the settings. It makes absolutely no sense. And I've contacted them about it so is not like I don't know ho to use it. They have a cool feature to take a deposit from clients but when you transfer everything to quickbooks it splits the checks in 2 and I now have a huge mess in my quickbooks that makes me cringe as I write about it. There is no way to follow up on estimates, no follow up system, no way to schedule follow ups or keep up with when to call them back. And the last thing the don't have a way to select what an individual employee sees, they either see everything or nothing. The staff is no problem, the problem is managers. I want them to see only what is assigned to them not our entire data. This are not small issues, this makes everything harder. I've contacted them about this issues several times. And all they do is tell me to send an email with my feedback. And that is why I am only giving this a 1 star rating.

Run Run far away Run Run far away! We where lied to about the avaiilbe function. We are a garage door company that has been in bussiness over 4 years we have never had a charge back, but with no notice chase wont accept our payments. Then Square our second option wont take aour payment becuase WE HAVE TO MANUALLY ENTER TO USE MHELPDESK! So we are not now on the 3 choice for cc processing and it is going to take a week to deposit funds. This after we paid over 2K for the best package.. The CRM itself is junk......... Like I said Run Run Far away

Poor business practices After spending hours of my time setting everything up, I discovered it didn’t have the reporting capabilities I needed for my business. I was then told they would investigate how they could figure out a workaround. I’m assuming they couldn’t since the next contact was from a different rep to cancel my service. At this point I requested a refund and they took two more days to reply with a denial. In short, they promised me it could do what I needed and it couldn’t. I wasted hours of my time and $250 bucks for their miscommunication. I feel that is a horrible way to operate your business and would caution anyone thinking about using this service. They obviously don’t care about thier customers or integrity of their company.

Excellent customer service Easy to reach, very responsive, willing to take time to be sure we know what we're doing. Invited us to call back at anytime to work out any issues we have. Told us they're working on the few idiosyncratic adjustments we need (ability to have multiple customers with the same name, etc.)

Do not trust or use this company!!! Do not trust or use this company!!! We've recently subscribed to MHelpdesk for field software after a trial with them. With the upcoming GDPR regulations coming in across Europe, we specifically asked them if the software will be GDPR compliant prior to purchasing for obvious reasons as it would affect all their European customers. We were categorically told us it would so we paid the premium setup service and paid or subscription to start on the 1st April 18. on the 29 April they emailed us to say that their software will not be compliant with GDPR and that they are not prepared to do the work to make it compliant. Of course, having been mis-sold the service which is not fit for purpose for our country, they agreed to refund the setup costs, but refused to refund the annual subscription that we were 30 days into, which we've not even used the service once as the setup had not been completed! Several emails later, they have decided to keep the full annual subscription for a service they have withdrawn from us due to it not being compliant or fit for purpose. Another company who promise the earth and pester you for the business, and then fail to deliver and also keep the money!!! I'm disgusted with them.