Basic system. Great for those just starting out. Customer service responds quickly and they are very pleasant. Beyond that there are issues. Useful features that do work are changed or eliminated with out any notice so things will just randomly stop working as they had been. Super frustrating! That prompts you to take time to reach out which garners the usual response of "we made changes, so sorry". I've been offering up feed back for a year on this product. I never receive any feedback other than a canned email. Things that we would like to see work better are ignored. It's been an awful experience thus far prompting us to research a new CRM. The system is basic and leaves me doing much of my job manually via spreadsheets etc.

Has the potential to dominate! We have been using Mhelpdesk for almost 6 months now. The initial setup went fairly smooth. We were assigned a rep that was with us every step of the way. Me having a technical background made it easier, but I could see how someone who has no experience might stumble quite a bit. The training videos are decent but could use some fine tuning. It took about 3 months to say that we were running smoothly, which is a little longer than I expected. However, now that we are on the ground running, we are really enjoying the software. We know that MHD is still adding new features and some of them are much needed, like recurring work orders, which we are beta testing right now. The mobile app really needs a renovation, which we hear is coming soon! Overall, I would definitely recommend this to a friend, simply due to the low cost each month. As a small business owner, who watches every penny, I can tell you that I have researched many FSM softwares and this is definitely the best bang for your small business dollar. Bryan H. Owner Handcrafted Pool Care

SCAM!!! DON'T DO IT!!! This program is an absolute scam. I come from over 20 years in IT, web, database development. I've used it for over 2 years because my lead company requires me to. This program was very poorly designed from the very beginning and is full of so many bugs and its only consistency is its inconsistency of functions throughout the program. It can NOT be customized to the user's desires as the forms and reports are not user friendly. The data you enter is not able to be used to filter the data you get out. There is NO development team as the customer support wants you to believe as they have never released fixes/updates for any of these obvious bugs. They are there to take your money, provide support to users to be able to use it as it is, and that's it. DO NOT DO IT.

We have been using this crm for almost… We have been using this crm for almost a year now and it just has way too many issues that instead of helping us run a better business is creating problems for us. The schedule is impossible to read and see when some one is available maybe is we have too many employees idk. When you schedule an all day job with their "all day" job feature it gives them 12am to 12pm times instead of our hours of operation which are marked on the settings. It makes absolutely no sense. And I've contacted them about it so is not like I don't know ho to use it. They have a cool feature to take a deposit from clients but when you transfer everything to quickbooks it splits the checks in 2 and I now have a huge mess in my quickbooks that makes me cringe as I write about it. There is no way to follow up on estimates, no follow up system, no way to schedule follow ups or keep up with when to call them back. And the last thing the don't have a way to select what an individual employee sees, they either see everything or nothing. The staff is no problem, the problem is managers. I want them to see only what is assigned to them not our entire data. This are not small issues, this makes everything harder. I've contacted them about this issues several times. And all they do is tell me to send an email with my feedback. And that is why I am only giving this a 1 star rating.

Poor business practices After spending hours of my time setting everything up, I discovered it didn’t have the reporting capabilities I needed for my business. I was then told they would investigate how they could figure out a workaround. I’m assuming they couldn’t since the next contact was from a different rep to cancel my service. At this point I requested a refund and they took two more days to reply with a denial. In short, they promised me it could do what I needed and it couldn’t. I wasted hours of my time and $250 bucks for their miscommunication. I feel that is a horrible way to operate your business and would caution anyone thinking about using this service. They obviously don’t care about thier customers or integrity of their company.