Company is a scam Ordered KN95 masks on Jan 6 that were listed as in stock and promised to ship with in 2-3 days. Credit card charged immediately but masks did not ship until 1 month later. Received masks but they were not KN95. Called Covcare and sent them pictures of the masks as directed and was promised issue would be resolved within 48 hrs. Multiple calls to Covcare result in more lies being told each time and they refuse to correct the situation and just keep asking that I be patient and give them more time.

Beware of this company Beware, not a reputable company. I ordered Covcare brand CE certified surgical masks as advertised in the website. Shipping charges were higher than usual. Received some unknown Chinese brand, non CE certified masks with the boxes damaged due to poor shipping. Contacted customer service for a return and refund as the product was not what I ordered, with pictures of the damaged boxes. Received a reply stating that their plant was in China with a discount code for future orders not addressing the real issue. Trying to get my money back through Paypal.

False advertising of certified KN95 masks Also ordered KN95 masks advertised as CE certified, that were clearly fake, as they had gaps around the face. When they arrived there was NO barcode, either on the box, or the mask. The company requested photos of masks and boxes, then responded they were correct and as ordered. I replied that CE certification requires track and trace ability, which requires bar codes, lot numbers, or the like. Never heard back.

Good masks, poor service I have ordered N95 masks from Covcare. The masks were excellent, but their customer service is poor. The order takes several weeks to deliver, and when inquiring about the status of the order, they give one blanket response: "Your order is awaiting shipment and is scheduled to be shipped out soon. Once it ships, you'll get an email with the tracking number." I received this message weeks apart. Expect to wait an EXTREMELY long time for your order. Also, expect minimal help from their customer service.

Karen W, CovCare Supervisor, awesome job! Karen, W., a Supervisor for Covcare, saved the day with her excellent , professional, and efficient customer service after my very poor experience with a customer "service?" rep whose name I won't mention. Supervisor Karen listened to my concern, told me she would discuss the issue with her team, and call me within 24 hours to report the outcome. And that's EXACTLY what she did! Kudos, and thank you Karen, great job! N.M. Rohan