Karen W, CovCare Supervisor, awesome job! Karen, W., a Supervisor for Covcare, saved the day with her excellent , professional, and efficient customer service after my very poor experience with a customer "service?" rep whose name I won't mention. Supervisor Karen listened to my concern, told me she would discuss the issue with her team, and call me within 24 hours to report the outcome. And that's EXACTLY what she did! Kudos, and thank you Karen, great job! N.M. Rohan

Beware of this company Beware, not a reputable company. I ordered Covcare brand CE certified surgical masks as advertised in the website. Shipping charges were higher than usual. Received some unknown Chinese brand, non CE certified masks with the boxes damaged due to poor shipping. Contacted customer service for a return and refund as the product was not what I ordered, with pictures of the damaged boxes. Received a reply stating that their plant was in China with a discount code for future orders not addressing the real issue. Trying to get my money back through Paypal.

Completely unreliable - do NOT use I had ordered face masks mid June and required delivery mid July. The company told us they would ship "very soon" but didn't. Hence we instructed them to cancel the order end of June. They never reacted to our request for cancellation but instead shipped the item mid August(!) - 2 months after our original order date. 1 month after our required delivery date. And despite us instructing them to cancel the order. This company has one of the worst customer service I ever experienced. They are completely unreliable. I strongly discourage anyone from ordering products at this website.

THIS IS A FRAUDULENT COMPANY THIS IS A FRAUDULENT COMPANY. Received my purchase in about a week. 5 of the masks were completely defective. Contacted CovCare to get a replacement. They said that we had to ship the defective ones back first. Since this was the only option, we sent them back. CovCare never sent replacements nor issued a refund. CovCare no longer responds to our emails.

ordered and paid +25% surcharge for… ordered and paid +25% surcharge for fast delivery (4-5 days.) never arrived. called to inquire and lady said they would be sent today or tomorrow. asked about refund of the +25% charge, put on hold and came back and said order would be sent by the end of this week. asked for cancellation and refund of entire order and asked for confirmation. lady said email confiming cancellation would be sent today. NONE RECEIVED. Suggest everyone file BBB and NY Atty General complaints for taking adantage of COVID situation!!!