Rather slimy business model This company charged me for a renewal without notifying me that it was coming up. (They claimed they sent an email 30 days before, but I never saw it and it wasn't in my spam or junk mail folders.) I did get a refund from them, so that part at least went well. However, after your license expires, they won't allow you to login and use your existing work. So in effect they are holding your prior work hostage until you pay them to renew.

Avoid at all cost. 2013 Smartdraw version. Of all the software packages I've used over the decades, this is the worst. Many bugs and deficiencies. I greatly regret having chosen this for software documenation as I now have to convert all my drawings to another drawing package. As for technical support....forget it.

“Monthly Plan” Only letting you do a yearly plan for $120 instead of a monthly or just letting you buy your design for $10 is a ripoff and absurd. Absolutely joke. Literally told them I’m just going to remake my design elsewhere because I’m not going to reward this company for deceptive policy.

The software keeps crashing I'm an Interior Designer and I have used SmartDraw for many years to draw layouts. It seems that it has gone worse over the years as it keeps crashing way too often and it doesn't even keep your previous versions of work. I just lost about 3 hours of work when it crashed AGAIN, even though I had saved all the time. It says I have a "damaged" file, but I can't open it. In my experience there's very little support for users.

Bad Bad Bad Started creating a quick drawing I desperatley needed. I went on to 'save' , and I got prompted to log in or 'create account' - so I logged in using google, then got prompted to pay for subscription... Not even the slightest option to go back to the drawing I spent time drafting.. felt like I was blackmailed: either you pay or your drawing is gone.. goodbye then... once and forever