Disappointing We have enrolled for their free trial for experience the product. We created some workflows but we realised that it is not fit for purpose. UX and UI are behind of the industry (personal opinion). Hence, we did not pay for the subscription. When we want to get a screenshot of what we have created so far, they said we need to get a subscription. Based on the GDPR they need to provide user generated data in their platform, however they are breaching the data protection law for generating revenue. Furthermore, when we want to get monthly subscription (apparently they dont provide), they wanted us to pay yearly fee to access to a single ill-designed workflow. We did not even want to get the workflow itself, just the data we have in the platform (in written). Disappointing experience

Awful I am writing an essay for Uni and I drew a strategy map, using SmartDraw, took me 2 days, 2 days I don't really have, and when I reach the end, it has a stupid watermark, that makes it unusable for academic purposes. Awful experience, if it's going to have a watermark you have to tell us before we waste time on this. Will never ever use again and will not ever recomend it.

Annoying and difficult with useless trial At first try, it seems like it will be useful and easy, with numerous initial layouts and tools. But, that's when the troubles begin. First off, it wouldn't create a new document. I opened a new page and suddenly it created a document when I clicked on the template. That was just the start of the bugs and totally bizarre behaviors. Every operation was much more difficult than it needed to be. Many times I couldn't find a way to do simple operations. When I finally had something that was close enough, it printed watermarks over the entire page saying how it was created with a trial version. After all the previous problems that completely convinced to never spend anything on this product.

Complete garbage Unless you save every 6 minutes, the software will become buggy and completely mess up your design; IE - zoom feature will add a toilet every time you try and select zoom, walls will start adding arrows even though you have not selected to add arrows, Select and place a door and it will freeze the entire screen. Complete junk for the overly priced piece of garbage it is. Avoid this software.

Bad Bad Bad Started creating a quick drawing I desperatley needed. I went on to 'save' , and I got prompted to log in or 'create account' - so I logged in using google, then got prompted to pay for subscription... Not even the slightest option to go back to the drawing I spent time drafting.. felt like I was blackmailed: either you pay or your drawing is gone.. goodbye then... once and forever