Annoying and difficult with useless trial At first try, it seems like it will be useful and easy, with numerous initial layouts and tools. But, that's when the troubles begin. First off, it wouldn't create a new document. I opened a new page and suddenly it created a document when I clicked on the template. That was just the start of the bugs and totally bizarre behaviors. Every operation was much more difficult than it needed to be. Many times I couldn't find a way to do simple operations. When I finally had something that was close enough, it printed watermarks over the entire page saying how it was created with a trial version. After all the previous problems that completely convinced to never spend anything on this product.

Said it was a lifetime subscription and… Said it was a lifetime subscription and it wasn't. Software was nothing special, I wouldn't have bought it if it wasn't a lifetime deal. It won't even let me log in now with a new subscription. JUNK, STAY AWAY!!!!

Awful I am writing an essay for Uni and I drew a strategy map, using SmartDraw, took me 2 days, 2 days I don't really have, and when I reach the end, it has a stupid watermark, that makes it unusable for academic purposes. Awful experience, if it's going to have a watermark you have to tell us before we waste time on this. Will never ever use again and will not ever recomend it.

Rather slimy business model This company charged me for a renewal without notifying me that it was coming up. (They claimed they sent an email 30 days before, but I never saw it and it wasn't in my spam or junk mail folders.) I did get a refund from them, so that part at least went well. However, after your license expires, they won't allow you to login and use your existing work. So in effect they are holding your prior work hostage until you pay them to renew.

Complete garbage Unless you save every 6 minutes, the software will become buggy and completely mess up your design; IE - zoom feature will add a toilet every time you try and select zoom, walls will start adding arrows even though you have not selected to add arrows, Select and place a door and it will freeze the entire screen. Complete junk for the overly priced piece of garbage it is. Avoid this software.