My experience after a year of use: Outages in the order of hours are no exception. Unavailability of services or support is standard. Imagine putting your clients' sites here. Their slogan from their site: "We provide you with a unique and unmatched hosting experience, delivering 99.99% uptime & 24/7 support" it is pure fiction and has nothing to do with reality. Worst hosting experience I've had. If you want to lose business and feel frustrated, order their services. Edit 1.6.2022: After their promo video, nothing change, except one, they do not have only utages (almost a week this time), they lost data from they servers.

Nextcloud is amazing As I was looking into a Nextcloud solution for a while, I purchased Tier 1 on AppSumo. I started by migrating my WordPress website first though. There were some issues accessing the site after that, but these were solved rather quickly by the Rootpal Support team. Now I am gradually setting up my Nextcloud instance. At first, the instance was slow to non-responsive but this was again solved in a timely way by the Support guys. I haven`t explored all possibilities yet, but I am quite satisfied that I obtained this deal.

If you want to lose access to sites and the host not respond. Choose rootpal Customer services are yet to respond to issued notified weeks ago. I own multiple websites and all are down. Root pal for the whole of this month have not responded. Contact has been made via website and their social media messaging. The service is unacceptable.

They lost everything I had with them… They lost everything I had with them including a VPS that I paid over $600 for. All this withing 6 months. They would lie and tell me that the server was up when it was down and blame my connection. I monitor my websites with a SaaS service and it was reporting they were down constantly. In the end they were hacked and all data including backups lost. they sent out an email blaming the people who supplied their software (not themselves). Honestly they were like little kids who broke something and blamed everyone but themselves. Even blamed PLESK for having slow restore times (month they said. Then they just disappeared with my money and my emails and my website content. It took me six weeks to restore from my root content stored offline. I am now with siteground. Most months 100% uptime and exceptional support. If you intend to make a website of value then don't go near these guys. They are now trying to sell again on Stacksocial. Dont waste your time and efforts on building anything with RootPal. As I said I lost my website, my emails and my nextcloud instance.

This company is terrible This company is terrible. They sold their service with a lifetime license on Appsumo. Support was reasonable in terms of response times to start with, but around a month ago, they lost a lot of servers due to what seems like a data breach. They have not communicated with customers. I actually found out when a client's website wouldn't load and they contacted me. And the cause was on an obscure post on their LinkedIn profile. Since then they have refused to answer support tickets. Responses from me get automatically closed down when they themselves don't reply back. Stay away from them if you value your content and time.