Worst company I've come across in 25 years in IT Symantec was never a really customer friendly company however now that Broadcom has bought Symantec they managed to make it even worse. It's so bad I don't even know where to start. It's obvious they have no clue what technical support is. Their KB's just loop you around and really don't have any use. No in depth resolutions for anything. Their support desk is only sales focused and very rude. It's amazing that after working in IT for 25 years there's still a "customer support" that can frustrate me to this level. The worst I've come across ever.

Norton Internet Security not Ad-Free Norton Internet Security not Ad-Free I have been using Norton for over 20 years and not until the 2021 version have I had so many ad's but not from websites or 3rd party programs which Norton usually stops but these are from Norton begging me to renew the subscription. I used to get a courtesy remind around 30 days now I get multiple with offers and more from 70 days. This is not what I pay Norton for. Myself and my family members who use it are sick of 1st party popups and constant browser extension installation ad's that don't disable after pressing "Don't Show Again" has made me to decide to look somewhere else then Norton or keep to Microsoft.

Customer dis-service Their customer service is non existent. Keep you in the chat queue for ages then when you get to 1st it either drops out or keeps you at number one for an hour. Posn in queue also moves up and down constantly. So awful I have now cancelled my renewal and will go elsewhere.

support is awful even before broadcom support is awful even before broadcom. opened a ticket two weeks ago. don't see any traction in ticketing system after 2 days. went on chat, was told since new license period haven't begin, can't dl the new keys. waited two days after license period started, check ticketing system, still no traction. tried calling, but was on hold. gave up. came back today, still no update. called and was told the ticket got transfer & got lost in the shuffle. but did get answer finally.

SYMANTEC ANSWERS TO NOBODY!!!! Symantec thinks it is OK to debit people's checking or savings account without authorization. When you attempt to contact them they have a way to state their queue is full and place you on a multi hour hold. I will never use this product again and would caution anybody who is thinking of doing so. Since when does ANY Company get to do an auto renewal a month prior to a subscription termination date without any notification or authorization. OH, OH, I forgot, Silicon Valley millionaires answer to nobody.