Absolutely dreadful company Absolutely dreadful company. This final incident was a business-to-business engagement, they screwed up which caused my customer problems. My customer wants answers about what broke but Symantec won't talk to me! Am checking about contract breach now but it shouldn't come to this, they have no pride in themselves.

Symantec Messaging Gateway (version 10.6.4-3) We had a Symantec Messaging Gateway (version 10.6.4-3). Broadcom without any notification, then stop to provide the anti-spam update, we just renew the license for 5 months, still have 7 months to go. When the beginning, I did not know what was happening, then I asked for help, their support told me that our version had already been ended of life as of 12/2019. They ignored me my questions, just told me to install the latest version 10.7.3 (not upgrade, our version had already been told a year ago that our current version cannot be upgraded because of the old CPU). Will stop to renew the service when the license expired, just leave the SMG to be a simple SMTP server or buy a new server with another Secure Email Gateway.

Greedy Norton. Norton will only renew your cover if you agree to an automatic payment next time it's due, this will be at a hugely inflated price.Kaspersky is a far cheaper and superior product that can be renewed manually at an agreed price.

Absolutely disgusting service Absolutely disgusting service, Broadcom have now taken over Symantec and the service is the worst I have ever seen. God help you if you get a virus as THIER IS NO SUPPORT NOW. The telephone number will make you wait for 1 hour and then when I spoke to a rude customer service agent and asked for his manager, he just put the phone downon me. COMPANY HAS LOST THE PLOT! Will have to look for another antivirus company for my 1000 licenses required. A 10-year-old customer LOST!

Terrible customer support A Symantec software caused severe problems and interfered with my internet connection which did not work anymore. When I asked the hotline for help, they first gave me a number that did not work. When I called the hotline again the next day, I had a different person on the line. He told me that I should figure it out on my own and hung up mid sentence as I responded. Never experienced anything like this. I want to point out that I am a very calm person and did not ask or say anything unreasonable. There was no reason for him to hang up.