Forced renewal of Symantec premier products. Symantec premier products had degraded over the years. Not only some of the functionality hardly works and they are difficult to configure. For those reasons, I decided to replace them and currently reviewing competing products. However before I can do anything, sysmantec charged my credit card without my authorization to renew my product for 2019. So I called their billing department to argue their actions and they provided many excuses not to refund my $109.99 charge they made to my credit card. Be very aware about this despicable practices by symantec where when they can hardly sell their products, they start to do such disgusting practices to make their money by forcing their products to us.

Excellent customer service… UPDATE on Aug 17, 2018: A few days after letting Norton know about the following review, Ms. Sarah O'Flaherty reached out to me and resolved this matter to my satisfaction so I am upgrading this review to five-star and also changing the review title. Sarah is an asset to Norton and Symantec and as long as people like her are there, customer service isn't yet dead - way to go Sarah and Norton. Original review on August 13, 2018: Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so emailed Norton Customer Service and after they first denying it saying its not available for my billing address, finally agreed to give me that rate. I confirmed correct billing address and credit card details for them and that was a few weeks ago. Since then, no news, only radio silence. After waiting couple weeks, I then sent an email regarding this to their CEO Greg Clark and now it's a week and no news from him, not even a courtesy reply saying they have received my email. Compared to them, all other companies I have dealt with at least have the sense, the courtesy, to acknowledge that they have received my email. I give them ZERO stars.

I am a fully paid up subscriber to … I am a fully paid up subscriber to Norton Anti-Virus and Internet Security with VPN. Yesterday my Norton would not load. I had to uninstall then reinstall. Today my VPN will not connect. I have spent all morning Tweeting to support who seem to think I have nothing better to do then wait for their replies. I am fed-up with being hacked, blocked and slowed on the Internet. Everyday my internet access in the U.K gets slower and slower on my computer even with all the features of Norton loaded onto it. I would at least compare Security Companies and read reviews before considering using Norton.

Absolutely terrible customer service Absolutely terrible customer service. I will never use this company again. I have rated them negatively on Yelp and filed a BBB complaint which ended up unresolved and I am still not happy with the outcome. All I can do is voice my opinion and not use their company again. I was a life long supporter until this last issue. They lied to me, did not return my phone calls initially and strung me along until the situation could not be rectified. Thanks a lot really appreciate it Symantec!

We use these guys for SSL certificates We use these guys for SSL certificates, since they're the 'industry standard' I paid a few thousand pounds for one earlier this year, and due to 'problems processing the payment' their end, we paid again. By the time the payments showed on our accounts, we noticed both had been successful, so 3 months ago asked for a refund. Instead they took another payment from us. This was noted weeks ago, and the apathy are getting from their customer services / billing support is pathetic. We're still down substantial money, and no sign of it being refunded in any hurry (if at all!). Their customer services is dire - it's taking many emails across symantec and phone calls before we get any response, and the responses haven't been helpful so far! In the meantime we learn Google Chrome will soon start treating them like the bad boys of SSL certs. Come back VeriSign, all is forgiven!