Shocking business model and poor customer services. We paid £1500 + VAT to launch with them on just eBay then £1000 + VAT per month subscription. The setup was ok, as we are familiar with inventory systems. But when it came to despatch - we were told the system couldn't do it and had use a third party system costing an additional £500 per month. Was then told launching with Amazon would be an additional cost, scraping the data is an additional cost, as is launching on any other marketplace. I feel robbed. They guaranteed a double in sales/turnover per month - instead, we saw sales plummet rapidly. We are now two months in and fighting for a full refund. Not a single order processed via them yet. Usual story of a company promising to deliver everything but failing fast. Back to Linnwork for now (our existing platform). UPDATE. A month later after several called and emails they finally authorised a full refund. So an extra star for that now.

Channel Advisor Managed Services does… Channel Advisor Managed Services does not provide enough time for their assigned account manager to be effective. With ten clients to manage for each account manager and a 30 minute weekly meeting, this allows just 3.5 hours to work on your account each week. That is barely enough time for implementation let alone training. That is why their timeframe for most things 3 months is out. Managed Services does not mean managing the entirety of your account. They manage only setup of marketplaces and actions within the Channel Advisor platform excluding the bulk data management. Your account manager may not be experienced enough in your industry to effectively launch your marketplace stores. Our industry has a lot of MAP (minimum advertised price) policies and did not think to suggest a profitability factor for listings, thus causing our store launches to sell products that are not profitable for marketplaces. So, do not expect fast results.

We used Channeladvisor to improve our sales, they were anything but helpful. A sleazy scam platform We used Channeladvisor to start getting our fledgling e-commerce of the ground, we thought they would help us penetrate all marketplaces and at the start they sold us a wonderful idea of how it would be seamless and easy. Almost 12 months later, we have given up on using this platform, it is more work trying to upload our products to channel advisor then doing it for each marketplace individually. 8.000 euros down the drain for absolutely no sales generated. I could've given those to my 15 years old nephew and he would've generated more sales. They wow you at the start building a front of professionalism and growth opportunities and the moment you've paid they leave you alone to figure how their platform works on your own. By the time you've found out that it makes selling through it not worth the effort they've got your money and you've wasted months and months.

DO NOT SIGN CONTRACT As others have stated, we started on good faith. They were very expensive but we figured it would pay to go with the "big" company in the space. Well let me tell you, that was a BIG mistake! First off, what company charges you thousands a month and doesn't offer phone or chat support??!?! If you send an email, no matter how important, expect a response in around 2 or so days (the norm). Second, they make it very clear that you're just another number, another contract, nothing more. When you sign that contract, you're in for 12 months. No matter how poorly they perform, they will NOT refund you. You have to take their poor support, their buggy platform, and their rude sales staff (that over promises and under delivers). Do your research, there are others out there with better support and around 1/10th the price. Don't make the same mistake we did!

Complete failure Have been with ChannelAdvisor for years and then all of a sudden they failed to launch my business on eBay and it took them nearly 10 months instead of the 4 weeks as promised. The managing director even told me this was an estimate of 4 weeks. Turned out to be 40 weeks. However they still charged me while I waited for them to get their acts together costing me £10,000's they now want to forget about it. Channel advisor is only worried about its own success. They are not interested in your businesses success one bit. Look at all the 1 star reviews and get the idea that you will end up with a flimsy contract and pay well over the odds for the poor service you will receive. You would do very well to read all the other 1 star reviews before putting your trust in a company that cannot deliver what you pay for. Legal action is now my only option to get my money back after they have damaged my business and charged me for the honour. Move along people there is nothing to see here! Find a business that can do what you need for 1/4 of the cost this lot charge. I have found an alternative that brings the confidence you need without the talk and no show channel advisor offer. AVOID at all cost!