ChannelAdvisor

3025 Carrington Mill Blvd, 27560, Morrisville, United States
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1.60
Based on 20 Reviews

5

5.00%

4

0.00%

3

10.00%

2

20.00%

1

65.00%
About ChannelAdvisor

ChannelAdvisor (NYSE: ECOM) is a leading e-commerce cloud platform whose mission is to connect and optimize the world’s commerce. For two decades, ChannelAdvisor has helped brands and retailers worldwide improve their online performance by expanding sales channels, connecting with consumers, optimizing their operations for peak performance, and providing actionable analytics to improve competitiveness. Thousands of customers depend on ChannelAdvisor to securely power their sales and optimize fulfillment on channels such as Amazon, eBay, Google, Facebook, Zalando, Walmart, and hundreds more. For more information, visit www.channeladvisor.com.

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Sherif Mohamed Gadallah
GB

Great Platform! Has been a Catalyst to our success! Channel Advisor has exceeded our expectations in every way possible. The scalibility of the platform is tremendous. We have hundreds of thousands of products loaded and published to marketplaces. The ease of launching in new marketplaces is also great. We are now selling on Amazon, Walmart, eBay and NewEgg from one platform. Has reduced a significant amount of manual work and freed us to focus on growing the business! The Channel Advisor team is also amazing to work with. They have supported our growth and are a true partner.

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Trustpilot2016
CA

Worst company I have met in my business life Money talks? Not for this company? You gave them the big upfront money and when you realized they did poor job and could like to cancel the contract you ended up a collection notice for the balance of the one year contract not mentioning the mistakes they made and the loss we have got.. Terrible and so sad...

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Keith George
GB

The ABSOLUTE WORST -- POTENTIAL FRAUD The ABSOLUTE WORST. They sold us on a robust list of partners and then had no one on their integration list for us to use. They charged us -- a small start up -- $40,000 to "integrate" and then auto-renewed on a credit card even though they had not provided any service.

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Charlotte Briggs
GB

Pot luck - depends on your account manager Difficult to review as we have had some fantastic experiences along with some devastating. I think it depends on which account manager you are assigned. On one project, our account manager managed to delete all of our Amazon listings. Fortunately it was on a new channel but if this had been one of our long-running channels this could have ended our business there and then. However on other projects I have experienced the most fabulous service from knowledgeable and attentive staff who seem to really care. Channel Advisor has also allowed us to enter new markets with ease and at low start up cost. We have only been signed up for 6 months but so far - there's been ups and downs.

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Chris
GB

DO NOT SIGN CONTRACT As others have stated, we started on good faith. They were very expensive but we figured it would pay to go with the "big" company in the space. Well let me tell you, that was a BIG mistake! First off, what company charges you thousands a month and doesn't offer phone or chat support??!?! If you send an email, no matter how important, expect a response in around 2 or so days (the norm). Second, they make it very clear that you're just another number, another contract, nothing more. When you sign that contract, you're in for 12 months. No matter how poorly they perform, they will NOT refund you. You have to take their poor support, their buggy platform, and their rude sales staff (that over promises and under delivers). Do your research, there are others out there with better support and around 1/10th the price. Don't make the same mistake we did!

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