Pot luck - depends on your account manager Difficult to review as we have had some fantastic experiences along with some devastating. I think it depends on which account manager you are assigned. On one project, our account manager managed to delete all of our Amazon listings. Fortunately it was on a new channel but if this had been one of our long-running channels this could have ended our business there and then. However on other projects I have experienced the most fabulous service from knowledgeable and attentive staff who seem to really care. Channel Advisor has also allowed us to enter new markets with ease and at low start up cost. We have only been signed up for 6 months but so far - there's been ups and downs.

Was a long time customer (over 5 years)… Was a long time customer (over 5 years) and recently decided to revendor this portion of my program out. Requested I have a meeting the the account lead. Spoke with him told him we were leaving and he made it sound like we could get out just fine but then 2 weeks after asking he (instead of calling) emails me that they "had a internal meeting," and must serve the contract length out till its natural end date (4 months from now). Our company spent well over $100K with this company and they wont let me out of there agreement 4 months early. I revoked all access so they are legitimately just collecting money on an account they do not manage anymore. I do not for the life of me understand how they can legally obligate someone to a contract predicated on future services rendered. Shameful and to me showed there integrity as an organization. DO NOT USE THEM solely based on the exiting of this company as a ecommerce solution.

Cannot be trusted for Amazon marketing Cannot be trusted for Amazon marketing. Great tools for dayparting and content, but their sponsored ads data is unreliable. We have worked with them since 2017. Ever since they were bought out by Commercehub, service levels have fallen off a cliff. There were months when support cases took days to even receive a response. Every few months, adverting spend and conversion data goes missing from Amazon campaigns and it is not backfilled. They have no vision for the future as no new tools have rolled out for months. Now we have to pay another vendor to do the job that we pay them to do. Also- Rithum is a terrible name!

Beware auto renewal clauses We entered into an annual contract with Channel Advisor. They struggled to set us up on Amazon which took them 2 months with no setting aside of fees in this period. They include a 12 month auto renewal clause but do not provide any notice of the renewal. We cancelled on receiving the invoice on the anniversary but they are going legal to force us to work with them for another year. This is an unusual way to have a constructive business relationship. Avoid and set up on Amazon yourself as they add little value and prey on small businesses.

Complete failure Have been with ChannelAdvisor for years and then all of a sudden they failed to launch my business on eBay and it took them nearly 10 months instead of the 4 weeks as promised. The managing director even told me this was an estimate of 4 weeks. Turned out to be 40 weeks. However they still charged me while I waited for them to get their acts together costing me £10,000's they now want to forget about it. Channel advisor is only worried about its own success. They are not interested in your businesses success one bit. Look at all the 1 star reviews and get the idea that you will end up with a flimsy contract and pay well over the odds for the poor service you will receive. You would do very well to read all the other 1 star reviews before putting your trust in a company that cannot deliver what you pay for. Legal action is now my only option to get my money back after they have damaged my business and charged me for the honour. Move along people there is nothing to see here! Find a business that can do what you need for 1/4 of the cost this lot charge. I have found an alternative that brings the confidence you need without the talk and no show channel advisor offer. AVOID at all cost!