Terrible customer support. Terrible customer support. I've reached out to Vimeo via email on two occasions. The first time, I waited two weeks for a response. Now, it's been a week since my second inquiry, even after sending a follow-up email, and I've yet to hear back. It's important to mention that we are paying customers, and our e-learning business heavily relies on Vimeo for our videos. I'm seriously considering transferring my videos to a different platform.

I wouldn't chose this product solely based on your advert.. I wouldn't chose this product solely on your new advert.. As a white English male the product is clearly not aimed at me then. Your advertisement features three black people an Asian person and a Chinese person.. So I feel excluded.

Nasty Billing Practises I had a free plan and after a year they autorenewed it to a starter plan ? the customer service bot is dementing and their billing practises are predatory and unethical. we made ONE test video and then decided not to use it ever again as the editing process is not for us

Vimeo stopped accepting my payment information Vimeo stopped accepting my payment information (both card and PayPal) for no reason at all since I've been able to pay for VOD's for years with the same information. It does not work, even if I create a new account or test a new browser. The payment information works on every other website/vendor. The quality of the service has gone down significantly just these last few months. I hope that editors and video creators look for another platform to post content.

Vimeo-so-slow removes crucial videos whilst appeals pending! Like many other users recently, I'm a professional filmmaker fallen foul of Vimeo using rubbishy algorithms to wrongly flag licensed music. Worse still, after you waste hours finding and submitting the documentation, they take much longer than 48hrs to respond and yet REMOVE your video while the appeal is current. This is neither professional nor acceptable. Both I and the composer and of the film‘s music, are extremely dissatisfied with Vimeo's procedures. Start with the presumption of innocence, not guilt ... and at least get enough human staff to deal with it within the 48hr timeframe. If you're looking for video hosting there are many alternatives to the tired and increasingly commercial Vimeo now like streamable et al. I've begun the process of moving things to one of them; it's time to ditch this company.