Terrible customer support. Terrible customer support. I've reached out to Vimeo via email on two occasions. The first time, I waited two weeks for a response. Now, it's been a week since my second inquiry, even after sending a follow-up email, and I've yet to hear back. It's important to mention that we are paying customers, and our e-learning business heavily relies on Vimeo for our videos. I'm seriously considering transferring my videos to a different platform.

Vimeo will not let you cancel… Vimeo will not let you cancel subscriptions. I’ve been trying to cancel my subscription for 4 years. Also, don’t give them any account information. They will continuously charge you. Also, it is very difficult to find any way to contact Vimeo if something is going wrong with their service. Don’t set up any subscriptions with Vimeo and don’t give them any credit card or bank account numbers.

Nasty Billing Practises I had a free plan and after a year they autorenewed it to a starter plan ? the customer service bot is dementing and their billing practises are predatory and unethical. we made ONE test video and then decided not to use it ever again as the editing process is not for us

Totally Enjoyed My Ten+ Years On Vimeo. I've used Vimeo for over ten years now and never had any problems. Easy to upload videos - I currently have more than 150 on my site, and lots of quality videos to watch. And the site looks good and isn't flooded with inane adverts like YouTube.

Vimeo doesn’t mention all the limitations in the plans The - once trustful - Vimeo platform has turned into a money machine. They don’t communicate all the restrictions and limitations in the different plans. There’s a weekly upload limit they don’t mention. After reading the reviews I decide to leave Vimeo because who knows what the next surprise is gonna be. It’s all about upgrading the plan to the highest level. Looks like they don’t want individual freelancers on their platform, only big corporations.