TOTAL SCAM- No service at all My computer crashed on March 12th. I contacted them on March 13th because I was unable to access my backups. Was told they were migrating servers and it would take some time but I would have access to my data. I had to pay for a recovery service, lost tons of work time, had to spend hours recreating work, and months passed going back and forth with these people. I never received a refund, or credit, and after sending NUMEROUS cancellation emails as my renewal approached, these people have charged me once again for this TOTAL LACK OF SERVICE.

Poor if not fraudulent practises from Justcloud. I had cancelled my account two weeks ago and then this morning discovered that they had managed to access my credit card again and have taken two years subscription. Also, Justcloud do not allow you to download all of your files at once unless you complain and then they give you access. Don't waste your money with this company...........they are also very expensive.

Absolutely avoid this company! Absolutely avoid this company! Been paying them for years then discover a problem with myiTunes music in May. It turns out my backups are NOT THERE! I have been told "check every 4 days, we migrated to a new server, the scripts are written manually, success does not come without bumps" continually which is all frankly bullsh*t and what they have been telling plenty of other users over the past 15 years. You cannot SPEAK to a help center just email with 'an advisor' with trendy americanised names when they are probably sitting in a call centre in Bangldesh fielding complaints and peddling the same lines out. Absolute scam and liars - do not touch!

Data was lost Data was lost. When notified they said they restored the data. They didn't. I unticked the auto-renew checkbox and received an email from the company stating they tried renewing my account a few weeks later. It seems you have to go through a customer service agent before you can cancel your account and that requires a lot of pushing back and demanding they cancel your account. Its not pleasant and not worth the effort.

DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY. They are immoral boarding on illegal. Once you have signed up and they have your card details - I think JustCloud feel this entitles them to do whatever the feel. The first year is cheap, probably because the service is substandard compared to their rivals, in subsequent years the price increases considerably - the only information you have about this is what you read when you first signed up - a year or more ago. Trying to cancel is nigh on impossible. I'm 5 emails in (because email is the only way you cancel apparently) and they still refuse to let me out of the contract. SIGN UP AT YOUR PERIL.