TOTAL SCAM- No service at all My computer crashed on March 12th. I contacted them on March 13th because I was unable to access my backups. Was told they were migrating servers and it would take some time but I would have access to my data. I had to pay for a recovery service, lost tons of work time, had to spend hours recreating work, and months passed going back and forth with these people. I never received a refund, or credit, and after sending NUMEROUS cancellation emails as my renewal approached, these people have charged me once again for this TOTAL LACK OF SERVICE.

Won't honor renewal offer and price doubled! They sent me a renewal letter in March 2023 for $119. Then in April, they charged my credit card DOUBLE ($238!!!). They would not reverse it or honor the previous offer of $119. BAD customer service. I canceled this service. Won't use again.

Dishonest company Justcloud.com market their 'Unlimited' backup product(s) as totally unlimited, then hide 'fair usage' restrictions in the 'small print' of their terms and conditions. Mobile phone companies for example have similar agreements, but this doesn't make Justcloud's any less underhand. JustCloud are impossible to get hold of on the phone and awful to deal with via email. Yet when you're account is up for renewal they never leave you alone. A terrible experience and never to be repeated. I also reported them to the UK's Trading Standards and I think everyone with a similar complaint should do the same, otherwise they will just carry on profiting from underhand (and hopefully soon to be illegal) practices. One star is too much.

They cancelled my account when I only… They cancelled my account when I only asked for a refund of $29 for an extra license. I was very clear in what I was requesting. I have not hear anything in a week. I have sent various emails. Really not a great storage because you have to download every file . Not for businesses . AVOID THIS COMPANY. NO CUSTOMER SERVICE

Poor if not fraudulent practises from Justcloud. I had cancelled my account two weeks ago and then this morning discovered that they had managed to access my credit card again and have taken two years subscription. Also, Justcloud do not allow you to download all of your files at once unless you complain and then they give you access. Don't waste your money with this company...........they are also very expensive.