Absolutely avoid this company! Absolutely avoid this company! Been paying them for years then discover a problem with myiTunes music in May. It turns out my backups are NOT THERE! I have been told "check every 4 days, we migrated to a new server, the scripts are written manually, success does not come without bumps" continually which is all frankly bullsh*t and what they have been telling plenty of other users over the past 15 years. You cannot SPEAK to a help center just email with 'an advisor' with trendy americanised names when they are probably sitting in a call centre in Bangldesh fielding complaints and peddling the same lines out. Absolute scam and liars - do not touch!

Stay away from Justcloud Stay away. Rubbish service. Needed to restore my music library only to find that the restore function wouldn't allow me to access all my files. In total I estimate about 10,000 missing or inaccessible. Responses to my emails have been rubbish. Lots of excuses but no solutions. Would give 0 stars if I could

Poor if not fraudulent practises from Justcloud. I had cancelled my account two weeks ago and then this morning discovered that they had managed to access my credit card again and have taken two years subscription. Also, Justcloud do not allow you to download all of your files at once unless you complain and then they give you access. Don't waste your money with this company...........they are also very expensive.

Data was lost Data was lost. When notified they said they restored the data. They didn't. I unticked the auto-renew checkbox and received an email from the company stating they tried renewing my account a few weeks later. It seems you have to go through a customer service agent before you can cancel your account and that requires a lot of pushing back and demanding they cancel your account. Its not pleasant and not worth the effort.

Dishonest company Justcloud.com market their 'Unlimited' backup product(s) as totally unlimited, then hide 'fair usage' restrictions in the 'small print' of their terms and conditions. Mobile phone companies for example have similar agreements, but this doesn't make Justcloud's any less underhand. JustCloud are impossible to get hold of on the phone and awful to deal with via email. Yet when you're account is up for renewal they never leave you alone. A terrible experience and never to be repeated. I also reported them to the UK's Trading Standards and I think everyone with a similar complaint should do the same, otherwise they will just carry on profiting from underhand (and hopefully soon to be illegal) practices. One star is too much.