AVOID Justcloud AVOID Justcloud! They decided this year to double the amount they took from my account without warning or authorisation. The annual renewal email did not advise of any price rise and there is no response from their billing or customer service department. The chat feature no longer works. The listed telephone number is not valid and this company doesn't actually exist at the location they list on their invoices. I've had to contact my bank and raise a Credit Card dispute plus put a vendor block on Justcloud.com. The actual cloud backups appears to be working just fine, backed up files are still available even the ones backed up many years ago, but their financial behaviour is fraudulent and there is no response from this 'company'. Avoid this company.

Absolutely avoid this company! Absolutely avoid this company! Been paying them for years then discover a problem with myiTunes music in May. It turns out my backups are NOT THERE! I have been told "check every 4 days, we migrated to a new server, the scripts are written manually, success does not come without bumps" continually which is all frankly bullsh*t and what they have been telling plenty of other users over the past 15 years. You cannot SPEAK to a help center just email with 'an advisor' with trendy americanised names when they are probably sitting in a call centre in Bangldesh fielding complaints and peddling the same lines out. Absolute scam and liars - do not touch!

DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY. They are immoral boarding on illegal. Once you have signed up and they have your card details - I think JustCloud feel this entitles them to do whatever the feel. The first year is cheap, probably because the service is substandard compared to their rivals, in subsequent years the price increases considerably - the only information you have about this is what you read when you first signed up - a year or more ago. Trying to cancel is nigh on impossible. I'm 5 emails in (because email is the only way you cancel apparently) and they still refuse to let me out of the contract. SIGN UP AT YOUR PERIL.

Won't honor renewal offer and price doubled! They sent me a renewal letter in March 2023 for $119. Then in April, they charged my credit card DOUBLE ($238!!!). They would not reverse it or honor the previous offer of $119. BAD customer service. I canceled this service. Won't use again.

Impossible to cancel account Received an attempt to debit my credit card for £471.74 and cancelled 'auto renewal' and received an automated response that I would recieve no for requests for charges. Despite changing card number two further requests were received one of which eventually went through. Noe trying to claim a refund/cancellation, but no response to e-mails and online chat function doesn't work. Hopeless company bordering on criminal. Avoid like the plague.