Happy accident? I accidentally ordered a bottle of Dolce and Gabbana instead of Dolce and Gabbana Light Blue. I caught the mistake soon after ordering so tried to contact the company to make the correction but never heard back. Ended up trying the D&G when it arrived and I like it so it’s not the end of the world. Everything else went fine, just wish I would’ve gotten some type of response.

I purchased shampoo and conditioner and… I purchased shampoo and conditioner and was very pleased with the packaging and timely delivery. The bottles were secured and packaged well, nothing spilled. I’d purchased this before from another company and it was a mess, not packaged properly and it had spilled in the box. I wouldn’t hesitate to buy again from fragranceexpress.

Thank You! It’s always a pleasure doing business with Fragrance Express. I’ve been shopping with them for over 20 years, and I know that I will get a fantastic deal on my hard to find fragrances along with excellent customer service. Simply the best fragrance retailer online!

0/5 Ordered items through fruggo 0/5 Ordered items through fruggo, so mystified that fragrance express were the seller. Avoid at all costs. 50.00 of shampoo and conditioner never arrived. Fruggo have ignored 2 weeks of emails. I have never experienced such poor service. Have involved PayPal to resolve.

I GOT SCREWED OUT OF MY MONEY!!!! I Ordered Dior homme original like the picture showed on the website but they sent me Dior Homme 2020 (completely different scent). I reached out to customer service to voice their mistake. A guy by the name of Jack reached back out to me via email (jack at fragranceexpress.com) and gave me a few options to resolve the issue. I responded back 3 times without a response from Jack. That was almost 2 weeks ago. I guess I'm stuck with this fragrance that I didn't order. So I was a victim of false advertisement on their website and then their customer service screwed me over as well.