Terrible first impression Terrible first impression! Placed order on 8th December, order in the group not due to be sent out the 21st. Not informed of any delays until the 21st itself, delay now '4-5' business days. Really disappointed that something ordered on the 8th December now most likely won't arrive until around a month later with bank holidays factored in too. Was really excited for this, which felt like such a great idea.

I wanted to love scentbox I wanted to love scentbox. But due to a lack of transparency and poor customer service. Claiming they have products they don’t have, generating shipping labels for items they haven’t shipped and claiming it will be a short time before they have a product when really they have no clue was to much for a budding relationship I cancelled my subscription and asked for a refund which they don’t want to give I was forced to take the issue to my bank. This could have been great if it actually worked as advertised. At this rate they have had my money for over a month and have not shipped anything. I’m going to take my money and try Royalty Scents instead. Hopefully they will provide a better experience with a larger amount of premium designer scents. Bye bye Scent box you played yourselves.

Poor Customer Sevice from Tracy Backstory: started an exchange because I didn’t care for one of the scents I received. I placed the package in a USPS drop box the same day my return label was created. It has been over two weeks and the USPS still has not scanned my label. Obviously this is not Scentbox’s fault. I received an email from Scentbox saying that I still had not returned my item and the label needed to be used within 5 days or it would expire. I respond because I am concerned with it being over that period. I asked if I would have a problem with my return on their end since it has been over the label expiration period. The response I got was a rep rudely saying that I would get my exchange item once the original is returned. Since that didn’t answer my question (her response was obvious… why wouldn’t I know that?) I asked if USPS would have an issue with my label since they are saying it’s expires. The woman tells me to ask USPS. HUH?! SCENTBOX is telling me that the label expires in 5 days, not USPS, so why in the world would I call them about a package that they haven’t scanned yet asking if the label expires? The customer service I have experienced is subpar to say the very least. I had already made my choice to restart my premium service with Scentbox as opposed to Scentbird but I’ve changed my mind. Thanks for such a great experience Tracy. I hope I’m selected for a survey.

I had an ordinry experience with… I had an ordinry experience with scentbox.com. The whole process was smooth and almost good. The website was easy to naviagate and did not take me a lot of time for finding the produts I wanted. The qualitty of the items was ok, nothing too extroardinary but not bad either. There were some minor issiues on thwe way but nothing too major. Overall I did not regret and would recomend them to anyone.

SUPERB service ! The whole idea of picking a scent monthly to try and the option of buying a bottle of something you really like is such neat idea and even better, if you don’t care for the scent there are free exchanges. Aside of how it all works, I have to say the customer service is spot on! I had an issue recently, so I reached out via email and received a response rather quickly. AND I must say, the way it was handled….. SUPERB!!! Was told it would be handled in 7-10 days, issue was actually handled in 1day. ONE ! I would tell anyone to just try Scent Box If it’s not for you, you’re not locked in to anything.