I love my monthly fragrance… I love my monthly fragrance subscriptions! I'm a member of two different fragrance subscriptions right now - ScentBox being my favorite one. I really like that they have the option of receiving 1, 2 or 3 scents and month. They have a great selection of designer and niche houses. And they send a travel case for each fragrance you get. Shipping is really quick too. You can pause or cancel your subscription very easily as well. Highly recommend!

Poor Customer Sevice from Tracy Backstory: started an exchange because I didn’t care for one of the scents I received. I placed the package in a USPS drop box the same day my return label was created. It has been over two weeks and the USPS still has not scanned my label. Obviously this is not Scentbox’s fault. I received an email from Scentbox saying that I still had not returned my item and the label needed to be used within 5 days or it would expire. I respond because I am concerned with it being over that period. I asked if I would have a problem with my return on their end since it has been over the label expiration period. The response I got was a rep rudely saying that I would get my exchange item once the original is returned. Since that didn’t answer my question (her response was obvious… why wouldn’t I know that?) I asked if USPS would have an issue with my label since they are saying it’s expires. The woman tells me to ask USPS. HUH?! SCENTBOX is telling me that the label expires in 5 days, not USPS, so why in the world would I call them about a package that they haven’t scanned yet asking if the label expires? The customer service I have experienced is subpar to say the very least. I had already made my choice to restart my premium service with Scentbox as opposed to Scentbird but I’ve changed my mind. Thanks for such a great experience Tracy. I hope I’m selected for a survey.

I’ve Found The One! I’m loving my new subscription to ScentBox! I love the opportunity to try scents before purchasing. Scentbox provides details on scents that I normally wouldn’t receive from a sales associate in a department store. I’m able to identify scent notes of each fragrance to match with my personality before buying. Love the concept. Love the service. My latest scent is Dolce & Gabbana’s The One. And indeed, I have found the one scent that’s just right for me. Can’t wait to order full bottle! Excited to see what new treasure I’ll discover in the next shipment. I’m a subscriber for life!

Do not to give this company your money This is by far the worst company to deal with. I have paid for 2 scents of February and these premium scents. My scents for this month was delayed on the 21 and is now the 29th. Email after email asking for credit or switching the scents and keep being told I have to wait for God knows how long for something I have paid for. They do not care about their customers at all. Just to take your money. Do not waste your money on this company.

SUPERB service ! The whole idea of picking a scent monthly to try and the option of buying a bottle of something you really like is such neat idea and even better, if you don’t care for the scent there are free exchanges. Aside of how it all works, I have to say the customer service is spot on! I had an issue recently, so I reached out via email and received a response rather quickly. AND I must say, the way it was handled….. SUPERB!!! Was told it would be handled in 7-10 days, issue was actually handled in 1day. ONE ! I would tell anyone to just try Scent Box If it’s not for you, you’re not locked in to anything.