I’ve Found The One! I’m loving my new subscription to ScentBox! I love the opportunity to try scents before purchasing. Scentbox provides details on scents that I normally wouldn’t receive from a sales associate in a department store. I’m able to identify scent notes of each fragrance to match with my personality before buying. Love the concept. Love the service. My latest scent is Dolce & Gabbana’s The One. And indeed, I have found the one scent that’s just right for me. Can’t wait to order full bottle! Excited to see what new treasure I’ll discover in the next shipment. I’m a subscriber for life!

SUPERB service ! The whole idea of picking a scent monthly to try and the option of buying a bottle of something you really like is such neat idea and even better, if you don’t care for the scent there are free exchanges. Aside of how it all works, I have to say the customer service is spot on! I had an issue recently, so I reached out via email and received a response rather quickly. AND I must say, the way it was handled….. SUPERB!!! Was told it would be handled in 7-10 days, issue was actually handled in 1day. ONE ! I would tell anyone to just try Scent Box If it’s not for you, you’re not locked in to anything.

Do not to give this company your money This is by far the worst company to deal with. I have paid for 2 scents of February and these premium scents. My scents for this month was delayed on the 21 and is now the 29th. Email after email asking for credit or switching the scents and keep being told I have to wait for God knows how long for something I have paid for. They do not care about their customers at all. Just to take your money. Do not waste your money on this company.

Terrible first impression Terrible first impression! Placed order on 8th December, order in the group not due to be sent out the 21st. Not informed of any delays until the 21st itself, delay now '4-5' business days. Really disappointed that something ordered on the 8th December now most likely won't arrive until around a month later with bank holidays factored in too. Was really excited for this, which felt like such a great idea.

No way to contact company I’ve been a loyal customer for over a year but my order from 11/22/22 supposedly shipped the next day but was just now received on 12/31/22. I’m not sure how shipping takes over a month, but I was never contacted or updated. The “contact us” link on the website doesn’t work so there’s no way to speak to a representative. Never had a problem in the past but now I’m hesitant to use in the future. They clearly have no problem taking my monthly payment despite not receiving the previous months supply.