Impossible to contact anyone Didn't have a great experience. I have called multiple times, left a voicemail, sent multiple emails and have yet to hear back. I decided to cancel my son's subscription and will be using a different company. Unsure if we will get his February shipment that has already been paid for.

No way to contact company I’ve been a loyal customer for over a year but my order from 11/22/22 supposedly shipped the next day but was just now received on 12/31/22. I’m not sure how shipping takes over a month, but I was never contacted or updated. The “contact us” link on the website doesn’t work so there’s no way to speak to a representative. Never had a problem in the past but now I’m hesitant to use in the future. They clearly have no problem taking my monthly payment despite not receiving the previous months supply.

I had an ordinry experience with… I had an ordinry experience with scentbox.com. The whole process was smooth and almost good. The website was easy to naviagate and did not take me a lot of time for finding the produts I wanted. The qualitty of the items was ok, nothing too extroardinary but not bad either. There were some minor issiues on thwe way but nothing too major. Overall I did not regret and would recomend them to anyone.

Terrible first impression Terrible first impression! Placed order on 8th December, order in the group not due to be sent out the 21st. Not informed of any delays until the 21st itself, delay now '4-5' business days. Really disappointed that something ordered on the 8th December now most likely won't arrive until around a month later with bank holidays factored in too. Was really excited for this, which felt like such a great idea.

I love ScentBox! I love ScentBox! I received my first monthly subscription last month and happened to dislike one scent, despite researching the notes and reading reviews for it across multiple sites. ScentBox offers exchanges and I was able to get a new scent scent to me! Other scent subscription sites don't offer that, OR half the fragrance selection that ScentBox has. They ship their packages when they say they will (which sounds like bare minimum but it's more than I can say about their competitors).