I enjoy my boxy but for the past 4… I enjoy my boxy but for the past 4 months I have been not happy because #1 not getting my choice item or #2 not getting my drop shop bogo’s or items . The 6$ credit doesn’t pay for the choice item, and getting partial refunds on my drop shop orders is annoying

Very satisfied customer I love the quick response and that Boxy always keeps me up to date about account changes. I also love getting so many full sized products many worth more than one months subscription. Everything always comes sealed with a description anc retail value. I also love that I have been a subscriber for 3 years now and have never received the same product twice and almost every month receive a brand new full-sized eye palette.

Beginning of membership was great, now if I receive my box I'm happy When I first started my membership I was charged on the 1st of each month and had my box by the 15th. The last 3 months I've been charged on the 1st and not received my box or received it at the 1st of following month. Also when you try to contact customer support it's difficult to get any help or have a resolution. Frustrated over the lack of getting help or being able to speak to a person. Months go by without getting a box but charged.

My experience lately My experience lately has not been the best I love the products in my box but at times they come damaged at in order to get a replacement we must include shipping label in the picture which for me is not the best way to handle the situation. I get my box empty it out toss it into the recycle bin sometimes I don’t get a chance to actually look through my items because life happens. Also I have had a few months straight that have came with duplicate items

At first I wrote a bad review bc an… At first I wrote a bad review bc an eyeshadow I bought from Ipsy arrived broken and it took a few days to get a response from them. They did go above and beyond to make it right. They replaced the broken eyeshadow and gave me some free points to redeem free gift. I know now Ipsy is a great company with good customer service. I love the variety of items that I get too.