Very helpful This last chat was great. Fast and informative. The time before last with the same question was terrible.

Very high return fee and prices higher than competitors A $40 return fee for a light and small mini table lamp does not feel right and is inconsistent with your competitors’ policies. Moreover, I looked into instead exchanging the product (a Poldina Pro mini lamp) for a larger size, but you have priced the 15 inch Poldina Pro $30 higher than every other retailer in the market including Poldina Pro direct. So it does not make sense to purchase this from you. Very disappointed.

Excellent customer service Excellent customer service! I ordered a piece of furniture, knowing it was back ordered. S&N kept me informed of all timelines and updates, then there was an issue that occurred during shipping, they rectified it quickly. Everyone I communicated with during the process was kind and efficient!

Great price and delivery time but a box would've been better We appreciated the sale price, delivery was on time and the items ordered were just as described...very cute! One thing we would've preferred is that the items had come in a box and not a padded envelope. They could've been damaged if the padded envelope had gotten crushed by a large package. Otherwise, we're happy with our purchase. Thanks!

Quick and helpful chat support Had a question about some pillows I was considering and was able to get an answer right away from support. I ended up getting a similar pair that their design team recommended. Love the chat feature and that they have designers on hand to offer recommendations—saved me lots of time searching for an alternative.