Excellent Customer Service Diana Harris provided expedited and friendly customer service. We had a coffee table that was dented upon delivery. I called customer service and was able to speak directly to Diana who also continued to communicate with me directly through email. She took ownership of managing issuing a replacement for us and followed through until delivery. This excellent customer service makes me highly likely to refer friends and family to Scout & Nimble.

Not Transparent, Unable to Deliver Order has been delayed over four times - never with any rationale. "You're next in line! When our inventory is replenished your items will be prepared for shipment." They then respond with "all time frames are estimated and not guaranteed" if you write in. Buy elsewhere.

Excellent customer service Excellent customer service! I ordered a piece of furniture, knowing it was back ordered. S&N kept me informed of all timelines and updates, then there was an issue that occurred during shipping, they rectified it quickly. Everyone I communicated with during the process was kind and efficient!

Stress free return I ordered outdoor dining chairs that looked different in person than the online photos. Shopping online is hard and the color was just off. Dianna at Scout & Nimble was extremely helpful in working with the supplier tp accept the return and then coordinating the pick up of 10(!) chairs. Such a relief to get this resolved without a hiccup. It makes a big difference when ordering online and I will be trusting Scout & Nimble with these bigger purchases in the future.

Hanna is an asset to your business model! Hanna is an incredible asset to your business. I was most hesitant to purchase a faux tree for $1,000 so soon after Christmas. Each time I asked a question that required research on her part, she responded within 18 hours. She is efficient, has impeccable social-emotional skills and with her guidance and expertise, helped me through the process. I will only work with her in the future! I bet she's cute too! Carolyn