Very high return fee and prices higher than competitors A $40 return fee for a light and small mini table lamp does not feel right and is inconsistent with your competitors’ policies. Moreover, I looked into instead exchanging the product (a Poldina Pro mini lamp) for a larger size, but you have priced the 15 inch Poldina Pro $30 higher than every other retailer in the market including Poldina Pro direct. So it does not make sense to purchase this from you. Very disappointed.

Very helpful This last chat was great. Fast and informative. The time before last with the same question was terrible.

Stress free return I ordered outdoor dining chairs that looked different in person than the online photos. Shopping online is hard and the color was just off. Dianna at Scout & Nimble was extremely helpful in working with the supplier tp accept the return and then coordinating the pick up of 10(!) chairs. Such a relief to get this resolved without a hiccup. It makes a big difference when ordering online and I will be trusting Scout & Nimble with these bigger purchases in the future.

S & N is Style, Quality and Service Scout & Nimble is far and away one of the top Design influenced site I have ever shopped. The offerings are always the latest style and trends, they partner with Name Brand Companies, and you can rely on quality and service. Customers Service is exceptional, they are responsive and result oriented. I cant say enough, I love shopping with S&N!

Customer Care truly cares! We’re renovating our Naples FL home, damaged in the recent hurricane. I ordered two lovely sconces from Scout & Nimble and then realized I had previously purchased those lights. I wrote to customer care for instructions. What I didn’t expect was the kindest note from manager Diana Harris, who not only explained return procedures, but wrote to me again when my shipment arrived, to advise credit was processed. In this age where at most businesses, no live persons even answer the phone, you guys are wonderful.