Customer Care truly cares! We’re renovating our Naples FL home, damaged in the recent hurricane. I ordered two lovely sconces from Scout & Nimble and then realized I had previously purchased those lights. I wrote to customer care for instructions. What I didn’t expect was the kindest note from manager Diana Harris, who not only explained return procedures, but wrote to me again when my shipment arrived, to advise credit was processed. In this age where at most businesses, no live persons even answer the phone, you guys are wonderful.

love this company! I’ve slowly been furnishing my entire house and always come back to Scout & nimble when I need something new. Their customer service team is beyond wonderful and it just feels really good to support a business that is on your side and will do whatever they can to make Their customers happy. Diana has been so good to me one more than one occasion!

Diana and Paige take your customer… Diana and Paige take your customer service to new levels! I have had so many poor experiences with other retailers, so the level of effort, caring, and promptness demonstrated by Diana and Paige really took me by surprise. SN products are not cheap, but when you pair them with the best customer service I have ever experienced, the cost becomes well worth every penny. These two employees are a credit to SN and the reason I will be recommending SN to everyone I know. Well done!

Hanna is an asset to your business model! Hanna is an incredible asset to your business. I was most hesitant to purchase a faux tree for $1,000 so soon after Christmas. Each time I asked a question that required research on her part, she responded within 18 hours. She is efficient, has impeccable social-emotional skills and with her guidance and expertise, helped me through the process. I will only work with her in the future! I bet she's cute too! Carolyn

Diana Harris is of the best customer service reps Diana Harris is one of the best customer service reps I've come across. She actively reached out when one of my items arrived to the warehouse damaged, and took care of the replacement quickly and with ease. She then followed up with me after the delivery of my replacement, making sure everything went smoothly. It's hard to find good customer service reps today, and Diana is excellent.